Service Advisor - Ron Craft Chevrolet Cadillac

Sonic Automotive; Baytown (TX); On-site; USD 75,000 - 175,000; Full time

Job summary

Ron Craft Chevrolet Cadillac, part of the Sonic Automotive family, is seeking a Service Advisor in Baytown, TX. The role focuses on scheduling service work, delivering accurate estimates, and promoting additional needed services to customers.

The position offers a full-time schedule with a performance-based compensation package ranging from $75,000 to $175,000 annually, depending on sales results. Applicants must be authorized to work in the United States.

Qualifications

• 2+ years of experience in a dealership position.
• Knowledge of vehicle mechanical operations.
• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Ability to maintain a professional personal appearance and have excellent oral and written communication skills.
• Must be authorized to work in the U.S.
• All applicants must be comfortable submitting to pre-employment requirements.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding changes to estimates or promised times, and obtains proper authorization for additional repairs.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintains Customer Satisfaction Index rating comparable to manufacturer/branch averages.
• Advises customers on vehicle care per manufacturers’ specifications using maintenance menus.
• Follows safety policies and reports accidents as required.

Skills

Vehicle knowledge

Customer service

Communication skills

Reading comprehension

Work authorization

Education

High school diploma or equivalent

ASE certification preferred

Job description

• Full-time
• SHL Package: Sonic Sales Associate
• Compensation: USD 75000 - USD 175000 - yearly

Company Description

At Ron Craft Chevrolet Cadillac (a Sonic Automotive family dealership), you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Annual Salary Range:

$75k-$175k / yr pay based on sales performance

Job Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

Qualifications

• 2+ years of experience in a dealership position.
• Knowledge of vehicle mechanical operations.
• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Ability to maintain a professional personal appearance and have excellent oral and written communication skills.
• Must be authorized to work in the U.S.
• All applicants must be comfortable submitting to pre-employment requirements.

Preferred Qualifications

• Previous experience in a sales-based dealership role.
• ASE certification preferred.

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Job Location