Automotive Service Advisor - Ron Craft Chevrolet Cadillac

Sonic Automotive; Baytown (TX); On-site; USD 70,000 - 150,000; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Unparalleled benefits

Job summary

An automotive services provider in Baytown, TX, is seeking an experienced Automotive Service Advisor. This role involves scheduling service appointments and providing customers with accurate cost estimates for services. Candidates must have at least 2 years of dealership experience and a strong understanding of vehicle mechanical operations. The position offers competitive compensation ranging from $70k to $150k depending on performance, along with opportunities for professional growth and comprehensive training.

Qualifications

• 2+ years of experience in a dealership position.
• Ability to read and comprehend instructions and information.
• Must be authorized to work in the U.S.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data.
• Provides accurate cost estimates for labor and parts.
• Maintains Customer Satisfaction Index rating.
• Understands and follows regulations regarding hazardous wastes.

Skills

Customer service

Communication skills

Knowledge of vehicle mechanical operations

Education

High school diploma or equivalent

Job description

Automotive Service Advisor - Ron Craft Chevrolet Cadillac in Baytown, TX at Sonic Automotive

Location: 4114 Interstate 10
Baytown, TX 77521

Job Type: Other

Experience: Mid-Senior Level

About

At Ron Craft Chevrolet Cadillac (a Sonic Automotive family dealership), you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Annual Salary Range:

$70k-$150k depending on performance and sales

Job Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• 2+ years of experience in a dealership position.
• Knowledge of vehicle mechanical operations.
• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Ability to maintain a professional personal appearance and have excellent oral and written communication skills.
• Must be authorized to work in the U.S.
• All applicants must be comfortable submitting to pre-employment requirements.

Preferred Qualifications

• Previous experience in a sales-based dealership role.
• ASE certification preferred.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.