Service Advisor - Bowser Automotive

BOWSER PONTIAC INC; Pleasant Hills (PA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Medical/dental/vision insurance

Company-paid life insurance

Disability coverage

Paid time off

401(k) with company match

Career growth

Job summary

BOWSER PONTIAC INC is seeking a customer-focused Service Advisor to act as the link between customers and service technicians in a fast-paced dealership environment.

You will welcome customers, document concerns, prepare repairs, and communicate progress to ensure a seamless service experience from check-in to delivery. Strong communication and a customer-service mindset are essential.

Qualifications

• High school diploma or equivalent.
• Previous experience as a Service Advisor or in an automotive dealership or independent repair facility preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• General knowledge of automotive systems and vehicle maintenance.
• ASE certification is a plus.
• Professional appearance and positive attitude.
• Valid driver's license with a clean driving record.
• Ability to lift and move items weighing up to 25 pounds.
• Ability to operate both automatic and manual transmission vehicles.

Responsibilities

• Welcome customers and accurately document vehicle concerns and service requests.
• Conduct vehicle walk-arounds and identify additional maintenance or repair needs when appropriate.
• Prepare repair estimates and communicate expected completion times.
• Keep customers informed throughout the repair process and provide updates as needed.
• Coordinate with technicians to ensure repairs are completed efficiently and accurately.
• Verify payment methods and administer applicable warranties.
• Test drive vehicles when necessary to verify customer concerns or completed repairs.
• Review completed repairs with customers and ensure a positive delivery experience.
• Maintain exceptional customer satisfaction (CSI) by providing outstanding service.
• Follow all Bowser Automotive safety policies and procedures.

Skills

Customer service

Communication

Automotive knowledge

Education

High school diploma or equivalent

Job description

Join the Bowser Automotive Team!

Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced automotive environment? Bowser Automotive is looking for a customer-focused Service Advisor to serve as the connection between our customers and service technicians. In this role, you'll help ensure every customer receives a seamless service experience from check-in to vehicle delivery.

If you have excellent communication skills, enjoy building relationships, and thrive in a team-oriented environment, we'd love to hear from you.

What You'll Do

As a Service Advisor, you will:

• Welcome customers and accurately document vehicle concerns and service requests.
• Conduct vehicle walk-arounds and identify additional maintenance or repair needs when appropriate.
• Prepare repair estimates and communicate expected completion times.
• Keep customers informed throughout the repair process and provide updates as needed.
• Coordinate with technicians to ensure repairs are completed efficiently and accurately.
• Verify payment methods and administer applicable warranties.
• Test drive vehicles when necessary to verify customer concerns or completed repairs.
• Review completed repairs with customers and ensure a positive delivery experience.
• Maintain exceptional customer satisfaction (CSI) by providing outstanding service.
• Follow all Bowser Automotive safety policies and procedures.

What We're Looking For

• High school diploma or equivalent.
• Previous experience as a Service Advisor or in an automotive dealership or independent repair facility preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• General knowledge of automotive systems and vehicle maintenance.
• ASE certification is a plus.
• Professional appearance and positive attitude.
• Valid driver's license with a clean driving record.
• Ability to lift and move items weighing up to 25 pounds.
• Ability to operate both automatic and manual transmission vehicles.

Why Join Bowser Automotive?

At Bowser Automotive, we're committed to providing an exceptional experience for both our customers and our employees. We offer a supportive team environment, opportunities for professional growth, and a workplace where your contributions are valued.

Benefits include:

• Competitive compensation
• Medical, dental, and vision insurance
• Company-paid life insurance
• Supplemental life and short-term disability insurance
• Paid time off
• 401(k) with company match
• Career growth and advancement opportunities