Service Advisor

Rod Baker Ford; Plainfield (IL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

HSA with employer matching

Paid vacation & holidays

Training & advancement

Disability coverage

401k with employer matching

Supportive team

Job summary

Rod Baker Ford is seeking a motivated Service Advisor to serve as the primary point of contact between customers and our service department, ensuring an exceptional experience from check-in through repair completion. Prior experience not required, but automotive service experience is a plus, with training provided.

You will greet customers, prepare accurate repair orders and estimates, and communicate recommended services.

Qualifications

• Previous automotive service advisor experience preferred.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency and experience with service management software.
• Knowledge of automotive systems and maintenance services.
• Valid driver's license.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Prepare accurate repair orders and service estimates.
• Communicate recommended repairs and maintenance services.
• Coordinate with technicians to ensure timely completion of work.
• Keep customers informed about repair progress and costs.
• Process payments and maintain service records.
• Build strong customer relationships and promote customer satisfaction.

Skills

Communication

Customer service

Multitasking

Computer proficiency

Valid driver's license

Tools

Service management software

Job description

We are seeking a motivated and customer-focused Service Advisor to join our team. The ideal candidate will act as the primary point of contact between customers and our service department, ensuring an exceptional customer experience from vehicle check-in through repair completion. Service Advisor experience is not required, but preferred, automotive dealership experience is a plus! We will train the right candidate. If you have the ability to work within high standards, the ambition to achieve aggressive goals and grow within our organization, we want to meet with you.

What We Offer:

• Aggressive Pay Plans.
• Medical,dental, and vision benefits.
• Optional HSA (Health Savings Account) with employer matching dollars
• Paid vacation and holidays.
• Ongoing training and career advancement opportunities.
• Short & Long Term Disability plan options
• 401k retirement plan with employer matching dollars
• Supportive team environment.

Responsibilities:

• Greet customers and assess their vehicle service needs.
• Prepare accurate repair orders and service estimates.
• Communicate recommended repairs and maintenance services.
• Coordinate with technicians to ensure timely completion of work.
• Keep customers informed about repair progress and costs.
• Process payments and maintain service records.
• Build strong customer relationships and promote customer satisfaction.

Qualifications:

• Previous automotive service advisor experience preferred.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency and experience with service management software.
• Knowledge of automotive systems and maintenance services.
• Valid driver's license.

We are an Equal Opportunity Employer. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, and pre-employment drug test.

Job Type: Full-time