Service Advisor

Rod Baker Ford SLS Inc; Plainfield (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Aggressive pay plans

Medical/dental/vision benefits

HSA with employer matching

Paid vacation and holidays

Ongoing training and career growth

Short & Long Term Disability

401k with employer match

Supportive team environment

Job summary

Rod Baker Ford SLS Inc in Illinois is seeking a motivated, customer-focused Service Advisor to serve as the primary contact between customers and the service department, guiding vehicle check-in through repair completion. No prior service advisor experience required, though automotive dealership experience is a plus.

We will train the right candidate and offer aggressive pay plans with comprehensive benefits.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency and experience with service management software.
• Knowledge of automotive systems and maintenance services.
• Valid driver's license.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Prepare accurate repair orders and service estimates.
• Communicate recommended repairs and maintenance services.
• Coordinate with technicians to ensure timely completion of work.
• Keep customers informed about repair progress and costs.
• Process payments and maintain service records.
• Build strong customer relationships and promote customer satisfaction.

Skills

Communication

Customer service

Organization

Multitasking

Computer skills

Service management software

Automotive systems knowledge

Driver's license

Experience as service advisor

Job description

We are seeking a motivated and customer-focused Service Advisor to join our team. The ideal candidate will act as the primary point of contact between customers and our service department, ensuring an exceptional customer experience from vehicle check-in through repair completion. Service Advisor experience is not required, but preferred, automotive dealership experience is a plus! We will train the right candidate. If you have the ability to work within high standards, the ambition to achieve aggressive goals and grow within our organization, we want to meet with you.

What We Offer:

• Aggressive Pay Plans.
• Medical,dental, and vision benefits.
• Optional HSA (Health Savings Account) with employer matching dollars
• Paid vacation and holidays.
• Ongoing training and career advancement opportunities.
• Short & Long Term Disability plan options
• 401k retirement plan with employer matching dollars
• Supportive team environment.

Responsibilities:

• Greet customers and assess their vehicle service needs.
• Prepare accurate repair orders and service estimates.
• Communicate recommended repairs and maintenance services.
• Coordinate with technicians to ensure timely completion of work.
• Keep customers informed about repair progress and costs.
• Process payments and maintain service records.
• Build strong customer relationships and promote customer satisfaction.

Qualifications:

• Previous automotive service advisor experience preferred.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency and experience with service management software.
• Knowledge of automotive systems and maintenance services.
• Valid driver's license.

We are an Equal Opportunity Employer. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, and pre-employment drug test.

Job Type: Full-time