Service Advisor - Automotive & Truck Repair

Rihm Family Companies; Superior (WI); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Very competitive pay

Generous PTO + Holidays

Medical, Dental, Vision

Health Savings Account (HSA) with EMP.

Flexible Spending Account (FSA)

401(k) with employer match

Employer paid life and AD&D Insurance

Employer paid long term disability

Short term disability with employer

Supplemental insurance (accident, etc)

Company paid training

Employee assistance program

Company discounts

Red Wing Shoe safety footwear program

Résumé du poste

Rihm Family Companies is seeking a Service Advisor to coordinate customer repairs from opening to closing, assigning work to technicians, and consistently updating customers via phone, text, email, or in person. The role emphasizes strong customer service, organization, and communication in a truck repair setting.

Qualified candidates will have a High School Diploma or GED and familiarity with computer applications; CDL (Class A/B) or the ability to obtain is preferred.

Qualifications

• High School Diploma or GED required.
• Practical knowledge of computers and basic applications.
• Preferred: CDL or ability to obtain; experience in a truck repair facility welcome.

Responsabilités

• Schedules service work for efficient and productive outcomes.
• Greets customers in a timely, friendly manner.
• Documents accurate descriptions of customer complaints.
• References vehicle history, warranty coverage, and open campaigns.
• Creates and communicates estimates of cost and time to repair to customers.
• Obtains customer PO or documented approval and signatures.
• Explains repairs to customers on a timely basis.
• Audits repair orders and closes RO within 2 days of final technician touch.
• Updates customers on repair status; responds professionally to inquiries.
• Handles after-hours breakdown calls; maintains professional appearance and work area.

Connaissances

Customer service

Detail oriented

Independent thinking

Self-motivated

Honest and dependable

Formation

High School Diploma or GED

Description du poste

Rihm Family Companies is seeking a Service Advisor to coordinate customer repairs from opening to closing, assigning work to technicians, and consistently updating customers via phone, text, email, or in person. The role emphasizes strong customer service, organization, and communication in a truck repair setting.

Qualified candidates will have a High School Diploma or GED and familiarity with computer applications; CDL (Class A/B) or the ability to obtain is preferred.