Service Advisor

Rihm Family Companies; Superior (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Very competitive pay

Generous PTO + Holidays

Medical, Dental, Vision

Health Savings Account (HSA) with EMP.

Flexible Spending Account (FSA)

401(k) with employer match

Employer paid life and AD&D Insurance

Employer paid long term disability

Short term disability with employer

Supplemental insurance (accident, etc)

Company paid training

Employee assistance program

Company discounts

Red Wing Shoe safety footwear program

Job summary

Rihm Family Companies is seeking a Service Advisor to coordinate customer repairs from opening to closing, assigning work to technicians, and consistently updating customers via phone, text, email, or in person. The role emphasizes strong customer service, organization, and communication in a truck repair setting.

Qualified candidates will have a High School Diploma or GED and familiarity with computer applications; CDL (Class A/B) or the ability to obtain is preferred.

Qualifications

• High School Diploma or GED required.
• Practical knowledge of computers and basic applications.
• Preferred: CDL or ability to obtain; experience in a truck repair facility welcome.

Responsibilities

• Schedules service work for efficient and productive outcomes.
• Greets customers in a timely, friendly manner.
• Documents accurate descriptions of customer complaints.
• References vehicle history, warranty coverage, and open campaigns.
• Creates and communicates estimates of cost and time to repair to customers.
• Obtains customer PO or documented approval and signatures.
• Explains repairs to customers on a timely basis.
• Audits repair orders and closes RO within 2 days of final technician touch.
• Updates customers on repair status; responds professionally to inquiries.
• Handles after-hours breakdown calls; maintains professional appearance and work area.

Skills

Customer service

Detail oriented

Independent thinking

Self-motivated

Honest and dependable

Education

High School Diploma or GED

Job description

Company Introduction

Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Service Advisor with an established organization, you could be the right fit for Rihm Family Companies.

Benefits We Offer

• VERY COMPETITIVE PAY!
• Generous Personal Time Off Plan (PTO) + Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan + Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training
• Employee Assistance Program
• Company Discounts
• Red Wing Shoe Safety Footwear Program

Position Summary

Effectively and efficiently coordinates completion of customer repairs thorough RO development from opening to closing, accurate assignment of work to technician and continually updating customer with preferred communication method (phone, text, email, or face-to-face if on premises).

Essential Position Functions/Responsibilities

• Schedules service work for efficient and productive work outcomes
• Greets customers in a timely friendly manner
• Documents accurate description of customer complaints
• References vehicle history, warranty coverage, open campaigns, etc.
• Creates and communicates estimates cost and time to repair to customer
• Obtains customer PO or documented approval and signatures from customer
• Explains repairs to customers on a timely basis
• Audits repair orders for completion (customer pay and warranty ROs) and closes RO within 2 days of last touch by a technician
• Updates customers on repair status
• Issues PO's to vendors and processes accounts payable invoices
• Responds to telephone and in-person inquiries in a professional manner
• Handles after hours breakdown calls
• Maintains professional appearance
• Keeps work area clean
• Other duties to meet business requirements

Qualifications

Education/Essential Qualifications:

• High School Diploma or GED
• Practical knowledge and abilities to use computer and computer applications

Key Attributes/Skills/Characteristics

• Honest, dependable, organized & resourceful
• Must be self-motivated and professional
• Must have the desire to provide strong customer service
• Must be thorough and detail oriented
• Independent thinking

Preferred Qualifications

• Service writing/advising experience
• Customer service experience
• Background and experience working in a truck repair facility, and/or understanding of trucks and trailers
• Valid Commercial Driver's License (Class A/B) or the ability to acquire, including passing a DOT health certification test.
• Trade School diploma/certifications in automotive or truck maintenance and repair

Physical Demands

• The employee may on occasion lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
• The employee is regularly required to use arms, hands and fingers to feel, grasp, push, pull or squeeze and reach.
• The employee is frequently required to stand, walk, sit, talk, climb (into trucks) and hear/listen and may on occasion stoop, kneel, balance or crouch (to assess trucks).

Work Environment

• While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration.
• The employee may be exposed to fumes or airborne particles.
• The employee may be exposed to extreme temperatures and conditions due to weather.
• The noise level in the work environment is usually moderate and occasionally loud.

Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.