Service Advisor

Allegiance Trucks; Town of Oneonta (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Allegiance Trucks in Oneonta, NY is seeking a Service Advisor to manage shop workflow, communicate with customers, and coordinate parts and repairs. You will describe symptoms, monitor progress, and ensure timely completion of repairs while maintaining strong customer service standards.

The role requires organizational skills and problem solving in a fast-paced environment. Ideal candidates are detail oriented, computer savvy, with a basic auto/truck knowledge and a customer-focused approach.

Qualifications

• Highly organized and detail oriented
• Customer focused
• Ability to solve complex problems
• Computer savvy

Responsibilities

• Managing and overseeing the shop's workflow and schedule.
• Calling customers to advise them about service changes or delivery times.
• Coordinate with service team about parts ordering and ensuring parts are available when needed.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services require
• Check on progress of repairs throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed

Skills

Highly organized

Detail oriented

Customer focused

Problem solving

Computer literacy

Automotive knowledge

Education

High School Diploma or GED

Job description

Job Responsibilities for Service Advisor:

• Managing and overseeing the shop's workflow and schedule.


• Calling customers to advise them about service changes or delivery times.


• Coordinate with service team about parts ordering and ensuring parts are available when needed.


• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services require


• Check on progress of repairs throughout the day.


• Handle telephone inquiries regarding inbound work and work in process.


• Review repair orders to ensure that work is completed.


• Assist with other projects as needed

Required Skills for Service Advisor:

• High School Diploma or GED


• Highly organized and detail oriented


• Customer focused


• Ability to solve complex problems


• Computer savvy


• Familiarity with auto and trucking, preferred