Service Advisor

Nalley Brunswick Buick GMC; Brunswick (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Nalley Brunswick Buick GMC in Brunswick, GA is seeking a Service Advisor to greet service customers, understand their vehicle concerns, and accurately document service requests on-site.

You will coordinate with technicians to schedule repairs, communicate recommended services and timing, and provide clear cost estimates, invoice processing, and up-to-date service records to ensure a smooth, positive customer experience.

Qualifications

• High school diploma required; automotive training a plus.
• Experience in automotive service or dealership operations preferred.
• Excellent communication and multitasking abilities.

Responsibilities

• Welcome service customers and document concerns.
• Coordinate with technicians to schedule repairs and estimate costs.
• Present service recommendations and timelines to customers.
• Process invoices and maintain service records.
• Support aftersales initiatives to build relationships.

Skills

Customer service

Communication

Team collaboration

Automotive service

Dealership software

Time management

Professionalism

Education

High school diploma

Tools

DMS software

Job description

Company Description

Nalley Brunswick Buick GMC is an automotive dealership located at 178 Altama Connector in Brunswick, Georgia, United States. The dealership focuses on providing sales and service support for Buick and GMC vehicles to customers in the Brunswick area and surrounding communities. Team members work in a customer-centric environment where service quality, integrity, and community relationships are valued. Joining Nalley Brunswick Buick GMC offers opportunities to grow within the automotive industry and contribute to a collaborative, service-oriented team.

Role Description

The Service Advisor is a full-time, on-site role based at Nalley Brunswick Buick GMC in Brunswick, GA. This role is responsible for greeting service customers, understanding their vehicle concerns, and accurately documenting service requests. The Service Advisor coordinates with technicians to schedule repairs, communicates recommended services, and provides clear cost and timing estimates. Daily responsibilities include updating customers on repair status, reviewing completed work, processing invoices, and ensuring a smooth, positive service experience. The role also involves maintaining service records, adhering to dealership policies, and supporting aftersales initiatives to build long-term customer relationships.

Qualifications

• Strong customer-focused service skills, including Customer Satisfaction and Customer Service.
• Ability to deliver high-quality Customer-focused Service and support Aftersales interactions.
• Effective Communication skills for engaging with customers, technicians, and team members.
• Previous experience in automotive service, dealership operations, or a related customer-facing role is preferred.
• Comfort with using dealership management or service scheduling software and basic computer applications.
• Ability to prioritize tasks, manage time effectively, and handle multiple service appointments.
• High school diploma or equivalent required; additional technical or automotive training is a plus.
• Commitment to professionalism, reliability, and a positive, inclusive workplace culture.