Service Advisor - High-Earning Auto Repair & Customer Care

Sonic-Automotive; Nashville (TN); On-site; USD 80,000 - 160,000; Full time

Job summary

BMW CPO Nashville, part of Sonic Automotive, seeks a client-focused service advisor to greet customers, perform a walkaround, collect vehicle data, and outline initial repairs at our Nashville dealership.

You will prepare labor and parts estimates, establish promised times, follow up with customers, monitor repair progress, and obtain proper authorizations for additional work. The role emphasizes CSI, accurate payments, and adherence to BMW standards.

Responsibilities

• Greets clients in a timely, friendly manner and welcomes them into our dealership.
• Does a walkaround with the client, compiles vehicle data, and determines initial repairs.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time” and follows up with client appropriately.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Maintain Customer Satisfaction Index rating in accordance with BMW standards, which indicates elite customer service capabilities.
• Communicates with client, BMW, and any third-party company to ensure accurate and timely payments of authorized repairs.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."

Job description

BMW CPO Nashville, part of Sonic Automotive, seeks a client-focused service advisor to greet customers, perform a walkaround, collect vehicle data, and outline initial repairs at our Nashville dealership.

You will prepare labor and parts estimates, establish promised times, follow up with customers, monitor repair progress, and obtain proper authorizations for additional work. The role emphasizes CSI, accurate payments, and adherence to BMW standards.