Service Advisor - BMW CPO Nashville

Momentum BMW; Nashville (TN); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Momentum BMW is seeking a Service Advisor to greet clients, collect vehicle data, and produce accurate labor and parts estimates while managing promised times and follow-ups. The role requires clear communication, professional presentation, and dealership experience.

The successful candidate will monitor repair progress, inform customers of changes, and coordinate with BMW and third parties to ensure timely payments. ASE certification is preferred.

Competenze

• Two years of dealership experience.
• Excellent oral and written communication skills.
• Professional personal appearance.
• Authorized to work in the USA.
• ASE certification preferred.
• General knowledge of vehicle mechanical operations.

Mansioni

• Greets clients in a timely, friendly manner and welcomes them into the dealership.
• Does a walkaround with the client, compiles vehicle data, and determines initial repairs.
• Provides a complete and accurate written cost estimate for labor and parts; establishes promised time and follows up.
• Monitors progress, contacts customers about changes in estimate or time, and obtains authorization for additional work.
• Maintains CSI rating by delivering elite customer service per BMW standards.
• Communicates with clients, BMW, and third parties to ensure timely payments for authorized repairs.
• Advises customers on car care and maintenance per manufacturer specifications.
• Adheres to dealership safety standards and relevant regulations.

Conoscenze

Communication

Customer service

Professionalism

Formazione

ASE Certification (preferred)

Descrizione del lavoro

It's time to make the most important move of your career. From our co-operative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Job Description

• Greets clients in a timely, friendly manner and welcomes them into our dealership.
• Does a walkaround with the client, compiles vehicle data, and determines initial repairs.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time" and follows up with client appropriately.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Maintain Customer Satisfaction Index rating in accordance with BMW standards, which indicates elite customer service capabilities.
• Communicates with client, BMW, and any third-party company to ensure accurate and timely payments of authorized repairs.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
• Sales experience preferred.