Service Advisor - BMW CPO Nashville

Sonic Automotive, Inc.; Nashville (TN); On-site; USD 80,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training

Benefits

Job summary

Sonic Automotive, Inc. is looking for a Service Advisor at BMW CPO Nashville to provide exceptional customer service and create accurate vehicle repair estimates. The role requires a high school diploma and two years of dealership experience, with excellent communication skills being essential.

This position offers a competitive compensation package and ensures customer satisfaction according to BMW standards while maintaining regulatory compliance.

Qualifications

• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Professional personal appearance.

Responsibilities

• Greets clients and welcomes them into the dealership.
• Provides accurate cost estimates for labor and parts.
• Maintains Customer Satisfaction Index rating.
• Communicates with clients regarding repairs.

Skills

Customer service

Communication

Sales

Education

High school diploma or equivalent

Job description

Service Advisor - BMW CPO Nashville in Nashville, TN at Sonic Automotive

Job Type: Other

Experience: Mid-Senior Level

About

At BMW CPO Nashville, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Compensation: $80k-$160k Annually

Duties and Responsibilities

• Greets clients in a timely, friendly manner and welcomes them into our dealership.
• Does a walkaround with the client, compiles vehicle data, and determines initial repairs.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time" and follows up with client appropriately.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Maintain Customer Satisfaction Index rating in accordance with BMW standards, which indicates elite customer service capabilities.
• Communicates with client, BMW, and any third-party company to ensure accurate and timely payments of authorized repairs.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for "hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

Qualifications

• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Benefits

Competitive compensation, comprehensive training, and benefits.