Service Advisor — Auto Care & Customer Excellence

L0173 Lithia Chrysler Dodge Jeep Ram Fiat of Bryan College Station; Bryan (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

L0173 Lithia Chrysler Dodge Jeep Ram Fiat of Bryan is actively seeking a Service Advisor to be the central contact point for customers in our Bryan service department. You will guide guests through vehicle concerns, explain maintenance options, and coordinate with technicians to ensure clear communication and efficient service.

Join a fast-paced, customer-focused team where you will prepare estimates, manage repair orders, and advocate for warranty considerations while promoting maintenance

Qualifications

• 1+ years of Service Advisor experience in an automotive dealership environment.
• 1+ years of automotive industry experience or mechanical knowledge preferred.
• Strong customer service and relationship-building skills.
• Excellent communication and follow-up abilities.
• Ability to multitask and stay organized in a fast-paced service drive.
• A team-oriented mindset with a focus on delivering an exceptional customer experience.
• Basic understanding of automotive systems and maintenance services.
• Valid driver's license and acceptable driving record.

Responsibilities

• As a Service Advisor, you'll serve as the primary point of contact between customers and our service department, ensuring every guest receives a seamless and transparent service experience.
• Greet customers, identify vehicle concerns, and recommend appropriate maintenance and repair services.
• Act as the liaison between customers and technicians, ensuring repair needs are clearly communicated and understood.
• Prepare accurate repair estimates, including labor, parts, and warranty considerations.
• Write and manage repair orders while maintaining detailed customer records.
• Communicate inspection findings and additional repair recommendations to customers.
• Administer manufacturer warranty coverage for qualifying repairs.
• Keep customers informed throughout the service process, including timelines, costs, and service updates.
• Promote maintenance programs, service specials, and preventative maintenance recommendations.

Skills

Customer service excellence

Communication skills

Organizational skills

Multitasking

Team oriented

Basic automotive knowledge

Job description

L0173 Lithia Chrysler Dodge Jeep Ram Fiat of Bryan is actively seeking a Service Advisor to be the central contact point for customers in our Bryan service department. You will guide guests through vehicle concerns, explain maintenance options, and coordinate with technicians to ensure clear communication and efficient service.

Join a fast-paced, customer-focused team where you will prepare estimates, manage repair orders, and advocate for warranty considerations while promoting maintenance