Automotive Service Writer

L0173 Lithia Chrysler Dodge Jeep Ram Fiat of Bryan College Station; Bryan (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

L0173 Lithia Chrysler Dodge Jeep Ram Fiat of Bryan is actively seeking a Service Advisor to be the central contact point for customers in our Bryan service department. You will guide guests through vehicle concerns, explain maintenance options, and coordinate with technicians to ensure clear communication and efficient service.

Join a fast-paced, customer-focused team where you will prepare estimates, manage repair orders, and advocate for warranty considerations while promoting maintenance

Qualifications

• 1+ years of Service Advisor experience in an automotive dealership environment.
• 1+ years of automotive industry experience or mechanical knowledge preferred.
• Strong customer service and relationship-building skills.
• Excellent communication and follow-up abilities.
• Ability to multitask and stay organized in a fast-paced service drive.
• A team-oriented mindset with a focus on delivering an exceptional customer experience.
• Basic understanding of automotive systems and maintenance services.
• Valid driver's license and acceptable driving record.

Responsibilities

• As a Service Advisor, you'll serve as the primary point of contact between customers and our service department, ensuring every guest receives a seamless and transparent service experience.
• Greet customers, identify vehicle concerns, and recommend appropriate maintenance and repair services.
• Act as the liaison between customers and technicians, ensuring repair needs are clearly communicated and understood.
• Prepare accurate repair estimates, including labor, parts, and warranty considerations.
• Write and manage repair orders while maintaining detailed customer records.
• Communicate inspection findings and additional repair recommendations to customers.
• Administer manufacturer warranty coverage for qualifying repairs.
• Keep customers informed throughout the service process, including timelines, costs, and service updates.
• Promote maintenance programs, service specials, and preventative maintenance recommendations.

Skills

Customer service excellence

Communication skills

Organizational skills

Multitasking

Team oriented

Basic automotive knowledge

Job description

Dealership: L0173 Lithia Chrysler Dodge Jeep Ram Fiat of Bryan

Drive your career forward with one of the premier CDJR dealerships in the Brazos Valley. At CDJR of Bryan, we're looking for a customer-focused Service Advisor who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering a first-class service experience. Join a team that values teamwork, customer satisfaction, and career growth. If you're passionate about helping people, staying organized, and creating loyal customers for life, we'd love to connect with you. Join a team where exceptional customer service drives success.

What You'll Do

• As a Service Advisor, you'll serve as the primary point of contact between customers and our service department, ensuring every guest receives a seamless and transparent service experience.
• Greet customers, identify vehicle concerns, and recommend appropriate maintenance and repair services.
• Act as the liaison between customers and technicians, ensuring repair needs are clearly communicated and understood.
• Prepare accurate repair estimates, including labor, parts, and warranty considerations.
• Write and manage repair orders while maintaining detailed customer records.
• Communicate inspection findings and additional repair recommendations to customers.
• Administer manufacturer warranty coverage for qualifying repairs.
• Keep customers informed throughout the service process, including timelines, costs, and service updates.
• Promote maintenance programs, service specials, and preventative maintenance recommendations.

What You'll Bring

• 1+ years of Service Advisor experience in an automotive dealership environment.
• 1+ years of automotive industry experience or mechanical knowledge preferred.
• Strong customer service and relationship-building skills.
• Excellent communication and follow-up abilities.
• Ability to multitask and stay organized in a fast-paced service drive.
• A team-oriented mindset with a focus on delivering an exceptional customer experience.
• Basic understanding of automotive systems and maintenance services.
• Valid driver's license and acceptable driving record.

Why CDJR of Bryan?

• High-volume dealership with strong customer traffic.
• Supportive leadership and teamwork-focused culture.
• Career advancement opportunities within Lithia & Driveway.
• Competitive compensation and benefits package.
• Opportunity to represent iconic Chrysler, Dodge, Jeep, and Ram brands.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!