Service Advisor - Auto Care & Client Experience

Newton Chevrolet GMC; Shelbyville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee vehicle purchase & service**

Discount on parts & services

Job summary

Newton Motor Group in Shelbyville, TN is seeking a Service Advisor to greet clients, gather vehicle information, and explain service recommendations. You will prepare estimates, coordinate timelines, and keep customers informed throughout the repair process.

This on-site role requires a customer-focused, self-motivated professional with knowledge of dealership software (Reynolds & Reynolds, XTime). A valid driver's license is required and a commission-based pay structure with weekly draws is

Qualifications

• Customer service experience required.
• Knowledge of Reynolds & Reynolds DMS preferred.
• Knowledge of XTime Operating System preferred.
• Must have a valid driver's license.

Responsibilities

• Greets clients promptly.
• Obtains client and vehicle information.
• Documents vehicle symptoms as described by the client.
• Advises on needed maintenance based on vehicle age, mileage, and history.
• Prepares complete and accurate estimates of labor and parts cost.
• Establishes follow-up and service completion time.
• Monitors progress of each vehicle and updates clients on status.
• Verifies final invoice reconciles with work performed.

Skills

Customer service

Self-motivation

Positive attitude

Client satisfaction

Attentive listening

Tools

Reynolds & Reynolds DMS

XTime

Job description

Newton Motor Group in Shelbyville, TN is seeking a Service Advisor to greet clients, gather vehicle information, and explain service recommendations. You will prepare estimates, coordinate timelines, and keep customers informed throughout the repair process.

This on-site role requires a customer-focused, self-motivated professional with knowledge of dealership software (Reynolds & Reynolds, XTime). A valid driver's license is required and a commission-based pay structure with weekly draws is