Automotive Service Advisor — Customer Care & Growth

Newton Motor Group; Guntersville (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Work-life balance

Flexible schedules

Paid holidays

Health benefits

401K

Vehicle discounts

Ongoing training

Job summary

Newton Motor Group in Guntersville, AL is seeking an Automotive Service Advisor to join our growing team. You will greet customers, capture vehicle information, report symptoms, and propose maintenance options tailored to age, mileage, and history.

You will prepare labor and parts estimates, track progress, and clearly explain all charges to customers while supporting a positive, high-energy service culture and ongoing training opportunities.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor or related role.
• Energetic personality and desire for a long-term career.
• Personal integrity and willingness to learn new programs.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history
• Prepare a complete and accurate cost estimate for labor and parts
• Establish follow up time
• Monitor progress of each vehicle and update customers
• Explain all completed work and charges to customers

Skills

Customer service

Experience as service advisor

Long-term career

Job description

Newton Motor Group in Guntersville, AL is seeking an Automotive Service Advisor to join our growing team. You will greet customers, capture vehicle information, report symptoms, and propose maintenance options tailored to age, mileage, and history.

You will prepare labor and parts estimates, track progress, and clearly explain all charges to customers while supporting a positive, high-energy service culture and ongoing training opportunities.