Automotive Service Advisor

Newton Ford South; Guntersville (AL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Work/Life balance

Flexible schedules

Paid holidays

Positive work culture

Health benefits

401K

OT hours

Vehicle discounts

Ongoing training

Job summary

Newton Motor Group in Alabama is seeking an Automotive Service Advisor to join our growing team. You will greet customers, collect vehicle information, and clearly communicate symptoms and maintenance needs.

The ideal candidate has proven customer satisfaction, experience as a service advisor or related role, and a passion for long-term growth with a family-like, inclusive workplace offering training, benefits, and competitive pay.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Service advisory experience

Computer skills

Job description

Newton Motor Group is looking for an Automotive Service Advisor to join our growing team!

Who We Are:

We are Newton Motor Group.We don’t want to honk our own horn, but we are a privately-owned auto group that has received numerous awards from DealerRater, Automotive News, Tennessee's Top Workplaces, and JD Power! We have dealerships in Alabama, Kentucky, and Tennessee that focus on providing a stress-free and enjoyable buying experience for customers seeking modern automotive solutions and maintenance services. We do this by:

• Being family-oriented with a genuine and welcoming work environment.
• Creating an inclusive and diverse culture of talented people.
• Offering a variety of opportunities for financial success and career growth.Investing in and supporting charitable causes as well as civic engagements in our communities.

What We Offer:

• Competitive Compensation Plan
• Career Growth Opportunities
• Work / Life Balance
• Flexible Schedules
• Paid Holidays
• Positive Work Culture
• Health Benefits (Medical, Dental, Vision)
• Financial Savings Plan (401K)
• Opportunity to Pick-Up Additional Hours
• Employee Vehicle Purchase and Service Discounts
• Ongoing Training and Education

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as aservice advisor, assistant lanemanagerorserviceconsultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Newton Motor Groupis an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.