Service Advisor at Tallahassee CDJR

Rountreemooreford; Tallahassee (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Health Savings Account

401(k) with company match

Professional work environment

Paid Time Off

Employee discount programs

Referral programs

Job summary

Tallahassee CDJR, part of Morgan Auto Group, is seeking a qualified Service Advisor to join our team. You will greet customers, diagnose needs, prepare quotes and coordinate repairs with the service team.

We offer competitive pay, comprehensive benefits, and ongoing training. If you value integrity, teamwork and professional growth, join us to deliver outstanding service and build lasting customer relationships.

Qualifications

• Experience in automotive service is preferred.
• Strong communication and interpersonal skills.
• Ability to explain technical information to customers.

Responsibilities

• Greets customers promptly and provides timely professional service.
• Communicates effectively with customers about status of work.
• Offers additional services when appropriate and obtains written approval.
• Coordinates with technicians to ensure repairs are completed correctly and on time.
• Keeps accurate estimates, pricing, and charges; reviews repairs for accuracy.
• Reminds customers of upcoming service needs and appointments.

Skills

Customer service

Communication

Sales

Job description

Tallahassee CDJR is a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualifiedService Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are aligned with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Employee discount programs
• Referral programs

RESPONSIBILITIES:

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Answers the phone (can communicate with customers via, phone, text and email).
• Communicates effectively with customer about status of work.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customers' written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspect every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

EOE/DFWP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.