Service Advisor at Naples CDJR

Rountreemooreford; Naples (FL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Health Savings Account

401(k) with company match

Professional work environment with job

Training and advancement opportunities

Paid Time Off

Employee discount programs

Referral programs

Job summary

Rountreemooreford is seeking a qualified Service Advisor to join our automotive team in Naples, FL. The role focuses on delivering outstanding service, identifying customer needs, and building loyalty while guiding repairs from intake to completion.

We offer competitive pay, a comprehensive benefits package, and ongoing training to support your career growth within the dealership. If you value integrity and teamwork, this is a place to accelerate your career.

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Ability to identify service needs and upsell appropriately.
• Strong communication and interpersonal skills to explain repairs and costs.

Responsibilities

• Greets customers and documents service needs.
• Communicates status and timelines to customers.
• Ensures repairs are completed right the first time and billed accurately.
• Meets or exceeds add-on sales goals and CSI targets.
• Maintains customer satisfaction and loyalty through proactive follow-up.

Skills

Customer service

Sales

Communication

Problem solving

Job description

We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$100k depending on experience!

RESPONSIBILITIES:

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Employee discount programs
• Referral programs

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.