Service Advisor at Honda of Gainesville

Rountreemooreford; Gainesville (FL); Presencial; USD 50.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental insurance

Vision

Life Insurance

Disability insurance

401(k) with company match

Paid Time Off

Employee discount programs

Referral programs

Descripción de la vacante

Rountreemooreford in Gainesville, FL is hiring a Service Advisor to join a fast-growing automotive retail team. You will greet customers, diagnose service needs, explain options, and coordinate repairs to ensure quality and timeliness.

The role emphasizes customer satisfaction, clear communication, and upselling appropriate services. The position offers competitive pay ranging from $50,000 to $100,000 annually, with benefits and ongoing training.

Formación

• Experience in automotive service advising preferred.
• Excellent communication and customer service skills.
• Ability to explain services and costs clearly.

Responsabilidades

• Greets customers promptly and provides timely professional service.
• Advise customers on needed maintenance and services.
• Estimate costs and completion times; obtain written approvals.
• Communicate status of work to customers and ensure timely repair.
• Achieve add‑on sales goals and maintain customer satisfaction.

Conocimientos

Customer service

Communication

Sales

Educación

High school diploma

Herramientas

CRM software

Shop management software

Descripción del empleo

• Pay or shift range: $50,000 USD to $100,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $50k-$100k depending on experience!!*

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Employee discount programs
• Referral programs

RESPONSIBILITIES:

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add‑on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add‑on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow‑up issues.

EOE/DFWP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.