Service Advisor

Stephens Auto Center; Danville (WV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(K)

Paid Vacation

Competitive Pay

Job summary

Stephens Auto Center is seeking a Service Advisor to greet customers, gather vehicle information, and schedule service appointments at a Ford/CDJR dealership in Danville, WV. The role requires accurate symptom reporting, warranty/insurance checks, and clear communication of maintenance needs.

Responsibilities include preparing cost estimates, monitoring vehicle progress, and ensuring invoices reflect work performed.

Qualifications

• Ford/CDJR dealership experience required.
• Ability to identify problems quickly.
• Knowledge of automobiles and repair processes.
• Proven record of customer satisfaction.
• Past Ford/CDJR service advisor experience preferred.
• Energetic personality and long-term career focus.
• Personal and professional integrity; reliable team member.
• Computer skills and willingness to learn new programs.
• Ability to lift 50 pounds and work on your feet.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history.
• Prepare a complete and accurate estimate of labor and parts.
• Establish follow-up time.
• Monitor progress of each vehicle and update customers frequently.
• Verify final invoice reconciles with work performed.
• Explain all completed work and charges to customers.
• Set up loaner cars and verify insurance prior to maintenance scheduling.

Skills

Ford/CDJR experience

Problem solving

Automobile knowledge

Customer service

Energetic personality

Long-term career

Integrity

Computer skills

Learn new programs

Team player

Education

High school diploma

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford/CDJR dealership, you can be a part of a brand that honors the past, and is invested in the future. Join Ford/CDJR Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay

• Health Insurance

• 401(K)

• Paid Vacation

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford/CDJR dealership is a REQUIREMENT.

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• ***** Past experience as a service advisor at a ford and/or CDJR dealer*****

• Very energetic personality

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude

• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.