Service Advisor at Naples Mazda

Rountreemooreford; Naples (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Health Savings Account

401(k) with company match

Paid Time Off

Employee discounts

Referral programs

Job summary

Morgan Auto Group is seeking an experienced Service Advisor in Naples, FL to greet customers, assess service needs, prepare estimates, and coordinate vehicle repairs to ensure timely, high-quality work. You will drive customer satisfaction and upsell maintenance and repair services.

You will join a team-focused environment with comprehensive benefits and opportunities for growth in automotive retail.

Qualifications

• Experience as automotive service advisor preferred.
• Strong interpersonal and listening skills.
• Ability to upsell services and explain estimates to customers.

Responsibilities

• Greet customers promptly and provide professional service.
• Listen to inquiries, identify needs, resolve concerns, and upsell when appropriate.
• Estimate costs and completion times; communicate status to customers.
• Coordinate repair activities to ensure first-time right work and on-time completion.
• Obtain written approvals for repair orders and confirm pricing accuracy.
• Meet or exceed add-on sales goals and customer satisfaction targets.
• Notify customers of upcoming maintenance, recalls, or service needs.
• Answer calls promptly and ensure customer inquiries are satisfied.

Skills

Customer service

Communication

Sales/upsell

Teamwork

Attention to detail

Job description

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Employee discount programs
• Referral programs

RESPONSIBILITIES

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

EOE/DFWP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.