Service Advisor Assistant — Fast-Paced Auto Service Support

Ford Uftring Inc; Pekin (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Career advancement

Paid time off

Medical, dental, vision insurance

Life and disability insurance

401(k) Plan

Employee discounts

Bereavement leave

Job summary

The Uftring Auto Group is seeking an Assistant Service Advisor to support the service department in Pekin, IL. You will greet customers, help with service needs, and coordinate appointments while working closely with service advisors, technicians, and management to ensure a smooth workflow and exceptional customer service.

Starting pay is $20 per hour and is based on experience. The role offers a structured schedule, opportunities for advancement, and a comprehensive benefits package including

Qualifications

• Experience in customer service preferred.
• Basic automotive knowledge desired.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and assist with service needs.
• Assist Service Advisors with writing repair orders and documenting concerns.
• Schedule service appointments and coordinate customer follow-ups.
• Communicate with customers regarding vehicle status, service recommendations, and estimated completion times.
• Assist with preparing estimates and reviewing repair orders for accuracy.
• Coordinate with technicians to ensure timely completion of service work.
• Answer incoming phone calls and respond to customer inquiries.
• Maintain accurate customer and vehicle information.
• Assist with check-in and check-out procedures.
• Help maintain an organized and professional service department.
• Support the Service Manager and Service Advisors with daily operation.

Skills

Customer service

Communication

Organizational skills

Multitasking

Automotive knowledge

Attention to detail

Computer proficiency

Team player

IL driver's license

Tools

Dealership software

Job description

The Uftring Auto Group is seeking an Assistant Service Advisor to support the service department in Pekin, IL. You will greet customers, help with service needs, and coordinate appointments while working closely with service advisors, technicians, and management to ensure a smooth workflow and exceptional customer service.

Starting pay is $20 per hour and is based on experience. The role offers a structured schedule, opportunities for advancement, and a comprehensive benefits package including