Service Advisor

Uftring Chevrolet, Inc.; Washington (IL); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Bonuses and incentives

Paid time off

Health insurance

401(k) Plan

Employee discounts

Job summary

Uftring Auto Group is seeking a Service Advisor to connect customers with the service department, coordinate repairs, and ensure work is performed correctly. The role handles communication, scheduling, documenting services, and payments, with a base pay starting at $55,000 per year.

We value our team and offer growth opportunities, benefits, and a fast, thorough hiring process. Equal opportunity employer.

Qualifications

• Excellent listening and communication skills.
• Sales or customer service experience preferred.
• Must be organized and accurate.
• Knowledge of automotive operations.
• Valid IL driver's license with acceptable driving record.
• Neat, professional appearance.

Responsibilities

• Communicating with customers — explaining repairs, answering questions, and providing estimates.
• Scheduling appointments — prioritizing repairs and scheduling service times.
• Documenting services — recording all services that were approved or declined.
• Processing payments — handling orders, invoices, and payments.
• Following up with customers — keeping customers updated on the status of their vehicles.
• Quality control — ensuring the work is completed as requested.

Skills

Listening skills

Sales experience

Customer service

Communication skills

Organizational skills

Automotive knowledge

Phone techniques

Professional appearance

Driver's license

Job description

The Uftring Auto Group is hiring for our award-winning service team!

We have a thorough but FAST hiring process!

The Service Advisor is the link between the customer and the service department, insuring that the customer’s needs are met and that the work is done correctly. They will communicate with customers, schedule appointments, follow up with customers, and document services.

PAY IS BASED ON EXPERIENCE AND BEGINS AT $55,000.00 PER YEAR.

BE OUR NEXT SUCCESS STORY! The Uftring Auto Group values its team members and is committed to their success by ensuring that they have the resources and opportunities to gain experience with us!

KEY RESPONSIBILITIES:

• Communicating with customers - explaining repairs, answering questions, and providing estimates.
• Scheduling appointments - working with customers to prioritize repairs and schedule service times.
• Documenting services – recording all services that were approved or declined.
• Processing payments – handling orders, invoices, and payments.
• Following up with customers – keeping customers updated on the status of their vehicles.
• Responsible for quality control - ensuring that the work is completed as requested.

QUALITIES FOR SUCCESS:

• Positive and outgoing person with excellent listening skills.
• Sales experience is preferred. Customer service experience is a plus.
• Must have excellent communication and listening skills and be organized and accurate.
• Knowledge of automotive operations and knowledge of appropriate telephone techniques.
• Neat, professional appearance.
• Must possess a valid IL driver’s license with an acceptable driving record

“The sure way to miss success is to miss the opportunity.” – Victor Chasles.

SCHEDULE:

• Monday through Friday from 6:45 a.m. until 5:00 p.m.
• One Saturday a Month from 6:30 a.m. until 12:00 p.m.

COMPENSATION AND BENEFITS:

• The compensation for a Service Advisor starts at $55,000.00 per year.
• Career Builder Bonus and Incentive Programs for qualifying positions.
• We have a solid and stable reputation – we have been in business for over 40 years and we’re still growing!
• Great opportunities for advancement – we promote from within!
• Attractive Vacation and Paid Time Off – with PTO available within the first year of employment.*
• Paid time off for bereavement.*
• Medical, dental, vision, life, short term disability and Teladoc insurance plans – with Company participation.
• 401(k) Plan with Company participation.
• Attractive employee discounts on vehicles, parts, and services.

*See Team Member Handbook and Policies for full details.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. MISC