Full Time Service Advisor Assistant

Ford Uftring Inc; Pekin (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Career advancement

Paid time off

Medical, dental, vision insurance

Life and disability insurance

401(k) Plan

Employee discounts

Bereavement leave

Job summary

The Uftring Auto Group is seeking an Assistant Service Advisor to support the service department in Pekin, IL. You will greet customers, help with service needs, and coordinate appointments while working closely with service advisors, technicians, and management to ensure a smooth workflow and exceptional customer service.

Starting pay is $20 per hour and is based on experience. The role offers a structured schedule, opportunities for advancement, and a comprehensive benefits package including

Qualifications

• Experience in customer service preferred.
• Basic automotive knowledge desired.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and assist with service needs.
• Assist Service Advisors with writing repair orders and documenting concerns.
• Schedule service appointments and coordinate customer follow-ups.
• Communicate with customers regarding vehicle status, service recommendations, and estimated completion times.
• Assist with preparing estimates and reviewing repair orders for accuracy.
• Coordinate with technicians to ensure timely completion of service work.
• Answer incoming phone calls and respond to customer inquiries.
• Maintain accurate customer and vehicle information.
• Assist with check-in and check-out procedures.
• Help maintain an organized and professional service department.
• Support the Service Manager and Service Advisors with daily operation.

Skills

Customer service

Communication

Organizational skills

Multitasking

Automotive knowledge

Attention to detail

Computer proficiency

Team player

IL driver's license

Tools

Dealership software

Job description

The Uftring Auto Group is hiring for our award-winning service team!

We have a thorough but FAST hiring process!

The Assistant Service Advisor supports the Service Department by assisting customers, coordinating vehicle service appointments, and ensuring a smooth and positive customer experience. This position works closely with Service Advisors, technicians, and management to maintain efficient workflow and provide excellent customer service.

PAY IS BASED ON EXPERIENCE AND STARTS AT $20 PER HOUR

BE OUR NEXT SUCCESS STORY!

The Uftring Auto Group values its team members and is committed to their success by ensuring that they have the resources and opportunities to gain experience with us!

KEY RESPONSIBILITIES:

• Greet customers and assist with their service needs in a professional and friendly manner.
• Assist Service Advisors with writing repair orders and documenting customer concerns.
• Schedule service appointments and coordinate customer follow-ups.
• Communicate with customers regarding vehicle status, service recommendations, and estimated completion times.
• Assist with preparing estimates and reviewing repair orders for accuracy.
• Coordinate with technicians to ensure timely completion of service work.
• Answer incoming phone calls and respond to customer inquiries.
• Maintain accurate customer and vehicle information.
• Assist with check-in and check-out procedures.
• Help maintain an organized and professional service department.
• Support the Service Manager and Service Advisors with daily operation

QUALITIES FOR SUCCESS:

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Basic automotive knowledge preferred.
• Ability to work in a fast-paced environment.
• Professional attitude and strong attention to detail.
• Computer proficiency and willingness to learn dealership software.
• Ability to work effectively as part of a team.
• Must possess a valid IL driver’s license with an acceptable driving record

SCHEDULE:

• Monday through Friday from 8:00 a.m. until 5:00 p.m. with an hour for lunch.

COMPENSATION AND BENEFITS:

• The compensation for a Service Advisor Assistantstarts at $20/hour.
• Career Builder Bonus and Incentive Programs for qualifying positions.
• We have a solid and stable reputation – we have been in business for over 40 years and we’re still growing!
• Great opportunities for advancement – we promote from within!
• Attractive Vacation and Paid Time Off – with PTO available within the first year of employment.*
• Paid time off for bereavement.*
• Medical, dental, vision, life, short term disability and Teladoc insurance plans – with Company participation.
• 401(k) Plan with Company participation.
• Attractive employee discounts on vehicles, parts, and services.

*See Team Member Handbook and Policies for full details.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.