Service Advisor: $5K Sign-On & Growth Opportunities

Ford-of-Latham; Latham (NY); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Ford of Latham, a Lithia & Driveway dealership, is seeking a Service Advisor to spark repairs, write estimates, and coordinate between customers and technicians at our Latham, NY location. This on-site role offers a $5,000 sign-on bonus and an annual compensation range of $70,000 to $120,000, depending on experience and performance.

The ideal candidate will have 3+ years as a Service Advisor (and/or automotive technician), strong customer service skills, and a valid driver's license.

Qualifications

• 3+ years experience as a Service Advisor, preferred.
• 3+ years experience as an automotive technician a plus.
• Team player focused on providing customer service.
• Basic mechanical understanding of an automobile.
• Valid driver's license and acceptable driving record.

Responsibilities

• As the Service Advisor, initiate automotive services and repairs.
• Check vehicle performance problems and service requests, verify warranty and coverage, develop estimates, write ROs, maintain records.
• Serve as liaison between customer and technician to align needs.
• Develop estimates by costing materials, supplies, and labor; calculate payment and deductibles.
• Prepare repair orders and enter into service database; obtain approvals.
• Communicate additional repair needs based on inspection.
• Administer manufacturer warranty for qualifying repairs.
• Keep customers informed of service specials, times and expenses.

Skills

Service Advisor

Customer service

Automotive knowledge

Warranty/RO processing

Education

High School diploma

Tools

Service database system

Job description

Ford of Latham, a Lithia & Driveway dealership, is seeking a Service Advisor to spark repairs, write estimates, and coordinate between customers and technicians at our Latham, NY location. This on-site role offers a $5,000 sign-on bonus and an annual compensation range of $70,000 to $120,000, depending on experience and performance.

The ideal candidate will have 3+ years as a Service Advisor (and/or automotive technician), strong customer service skills, and a valid driver's license.