Service Advisor

L0059 Lithia Chrysler Dodge Jeep Ram Fiat of Eugene; Eugene (OR); On-site; USD 84,000 - 112,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene in Eugene, OR is seeking an experienced Service Advisor to initiate services, communicate with customers, and oversee repair orders. You will estimate costs, verify warranty coverage, and work closely with technicians to meet customer needs.

The position is onsite in Eugene, OR, requires at least 1 year of dealership experience, and offers a base plus commission pay structure with CSI bonus. Schedule includes one rotating Saturday per month.

Qualifications

• 1+ year of previous experience in a dealership as a Service Advisor/Writer.
• Basic mechanical understanding of an automobile.
• We require a team player that wants to join a growing team.
• Confidence navigating dealership technology.
• CDK experience is ideal!
• Customer-focused - Always does the right thing.
• Available for a rotation schedule set up that will include some Saturdays.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Initiate automotive services and repairs.
• Ascertain vehicle performance problems and service requests.
• Verify warranty and service contract coverage; develop estimates.
• Write repair orders and maintain customer records.
• Serve as liaison between customer and technician; ensure needs understood.
• Prepare RO, obtain signatures, and enter into service database.
• Communicate additional repair and service needs to the customer.

Skills

Customer service

Team player

Communication skills

Attention to detail

Tools

CDK experience

Job description

Job Details

Dealership: L0059 Lithia Chrysler Dodge Jeep Ram Fiat of Eugene Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Hiring: Service Advisor

Pay: Commission pay structure. We base the pay range on experience, but it will include base, commission and CSI (customer service index metric) related bonus. Monthly range from 7500-$10,000 depends on your ability to sell and keep the customer happy.

Schedule: Monday-Friday with 1 rotating Saturday per month.

This position is located onsite in Eugene OR and reports to the Service Manager.

Chrysler Jeep Dodge Ram Fiat of Eugene is expanding and hiring immediately to meet our customers' needs! If you are an experienced Service Advisor and want to grow your career with the best in the business, there has never been a better time to join the award-winning, powered by Lithia.

Why Join Our Team?

We are constantly improving our people. Growth and promotion opportunities are a huge part of our success. Our mission of \"Growth Powered By People\" fuels our commitment to training and leadership support to further propel your career forward. We provide clear performance expectations and growth milestones. We provide top industry benefits. Motivated by our people and their passion, we empower team members to do great things while maintaining a healthy work-life balance. Our total rewards packages support the physical, financial, and overall wellness of you and your family. We have fun! With our experienced teams and our creative ideas, we guide our success while we have fun doing it.

What You'll Do

As a Service Advisor, you will be responsible for initiating automotive services and repairs. This involves ascertaining vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer records. Serve as the communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and the customer understands the needed and recommended service/repairs. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keeping customer informed of service specials, completion times and service expenses.

What You'll Bring

1+ year of previous experience in a dealership as a Service Advisor/Writer. Basic mechanical understanding of an automobile. We require a team player that wants to join a growing team. Confidence navigating dealership technology. CDK experience is ideal! Customer-focused -Always does the right thing. Available for a rotation schedule set up that will include some Saturdays. Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay


• Medical, Dental and Vision Plans


• Paid Holidays & PTO


• Short and Long-Term Disability


• Paid Life Insurance


• 401(k) Retirement Plan


• Employee Stock Purchase Plan


• Lithia Learning Center


• Vehicle Purchase Discounts


• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!