Automotive Service Advisor

Access Ford of Corpus Christi; Corpus Christi (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Training by industry experts

Medical, dental & vision

Paid holidays & PTO

Disability insurance

401(k)

Employee stock purchase plan

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Job summary

Access Ford of Corpus Christi is seeking a Service Advisor to act as the communication bridge between customers and technicians, ensuring needs are understood and the right services are recommended. You will thrive in a fast-paced automotive retail environment, building lasting relationships with customers and fellow team members.

We provide comprehensive training, competitive pay with incentives, and a full benefits package including medical, dental and vision, paid holidays, disability and

Qualifications

• Experience in a customer-facing role that demands a positive mindset.
• Team player focused on providing exemplary customer service.
• Basic understanding of automobiles is helpful.
• Able to adapt to an ever-changing fast-paced retail environment.
• Valid driver's license in your state of residence.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductible
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Keeping customer informed of service specials, completion times and service expenses

Skills

Customer service

Relationship building

Communication

Education

High School diploma or equivalent

Job description

Dealership: L0256 Access Ford of Corpus Christi Access Ford of Corpus Christi

Are you a retail professional that enjoys talking, building relationships and finding solutions that help your customer? Have you ever wondered what it would be like to work in an automotive dealership? If you answered YES than we want to talk to you about a Service Advisor opportunity. No Automotive experience? Our industry experts will guide you through a comprehensive training period. At Access Ford we are one of over 300 Lithia dealerships nationwide. Come be a part of the automotive Industry future with the Lithia & Driveway family, a Fortune 200 company and growing fast! And with growth comes opportunity. We are committed to Growing our Company and Growing our People!

What we offer:

• Competitive pay and incentives
• Service Advisor training led by Industry experts
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Responsibilities:

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductible
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Keeping customer informed of service specials, completion times and service expenses

What we look for:

• Experience in a customer facing role that demands a positive mindset
• A team player who is focused on providing exemplary customer service
• Basic mechanical understanding of an automobile is helpful
• Ability to quickly adapt to an ever-changing fast paced retail environment
• Acceptable driving record and a valid driver's license in your state of residence

This position reports to the service manager. High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!