Service Advisor

Midwest Tire & Service LLC; Salem (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Job summary

Midwest Tire & Service LLC in Indiana is seeking a Service Advisor who balances customer care with sales, acting as the primary contact throughout the service process and coordinating estimates, timelines, and delivery to ensure a positive experience.

You will build trust, present recommendations, and work with technicians and parts staff to drive customer satisfaction and shop efficiency while growing revenue in a locally owned shop that values professionalism and teamwork.

Qualifications

• Experience in customer-facing service roles.
• Ability to explain recommendations clearly to customers.
• Comfort with balancing sales and service objectives.

Responsibilities

• Greet customers professionally and guide intake.
• Build and present estimates using digital inspections and pricing guidelines.
• Communicate with customers, technicians, and parts staff to manage timelines.
• Follow intake, documentation, follow up, and delivery procedures.
• Ensure a positive final experience through quality control and post service follow up.

Skills

Customer service

Sales skills

Communication

Time management

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development

The Service Advisor Role

We're looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth.

Requirements and Responsibilities

• Greet customers professionally and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelines
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
• Follow all intake, documentation, follow up, and delivery procedures
• Ensure a positive final experience through quality control, delivery review, and post service follow up

You May Be a Great Fit If You:

• Enjoy working directly with customers and building long term relationships
• Are comfortable presenting recommendations and asking for the sale
• Stay organized and calm while managing multiple vehicles and customers
• Follow processes and scripts consistently without cutting corners
• Take ownership of the full customer experience from start to finish

Why Join Our Team?

Because this role puts you at the center of the customer experience and the success of the shop. You'll have the opportunity to build trust, drive results, and grow within a locally owned business that values professionalism, accountability, teamwork, and doing things the right way.