Automotive Service Advisor

Valley Subaru of Longmont; Longmont (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation and holidays

Closed Sundays

Training and development

Career growth

Established customer base

Job summary

Valley Nissan Mitsubishi is seeking an Automotive Service Advisor to be the primary link between guests and the service team. You will help guests understand maintenance needs, communicate recommendations clearly, and keep them informed throughout repairs.

We value excellent customer service, strong communication, and the ability to manage multiple repair orders in a fast-paced environment. A growth-minded, team-oriented attitude is essential for success.

Qualifications

• Excellent customer-service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage multiple guests and repair orders at once.
• Comfortable using computers, tablets, text messaging, email, and other digital tools.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet guests promptly and provide a professional, welcoming service experience.
• Listen to guests concerns and document vehicle symptoms.
• Review vehicle history and maintenance schedules.
• Present maintenance and repair recommendations clearly and professionally.
• Prepare accurate estimates for parts, labor, and services.
• Review digital vehicle inspections with guests.
• Maintain communication with guests throughout the repair process.
• Provide updates on status, costs, and completion times.
• Work with technicians and parts personnel to keep repairs moving smoothly.
• Obtain guest authorization for approved repairs and document declined services.
• Explain completed work and final charges to guests.
• Follow up with guests to build long-term relationships.

Skills

Customer service

Communication

Organization

Multitasking

Computer skills

Driver's license

Tools

CRM software

Job description

Automotive Service Advisor – Valley Nissan Mitsubishi

Valley Nissan Mitsubishi is growing, and we are looking for the right person to join our Service Department.

Are you great with people, comfortable in a fast-paced environment, and motivated by helping guests while building your own success?

As an Automotive Service Advisor, you will be the primary point of contact between our guests and our service team. You will help guests understand their vehicle's maintenance and repair needs, communicate recommendations clearly, keep them updated throughout the repair process, and make sure they leave feeling taken care of.

Whether you are an experienced Service Advisor looking for your next opportunity or someone with strong customer-service and sales skills who wants to build a career in automotive service, we want to talk to you.

WHY JOIN VALLEY NISSAN MITSUBISHI?

• Competitive compensation with base salary plus commission

• Opportunity to increase your earnings through performance

• Medical and dental insurance

• Paid vacation and holidays

• Closed Sundays

• Paid manufacturer and dealership training

• Career-development and advancement opportunities

• Established customer base and active service department

• Supportive management and experienced service team

• Positive, team-oriented work environment

WHAT YOU'LL DO

• Greet guests promptly and provide a professional, welcoming service experience

• Listen carefully to guests concerns and accurately document vehicle symptoms

• Review vehicle history, mileage, and manufacturer-recommended maintenance

• Present maintenance and repair recommendations clearly and professionally

• Prepare accurate estimates for parts, labor, and recommended services

• Review digital vehicle inspections, including technician photos and videos, with guests

• Maintain consistent communication with guests throughout the repair process

• Provide guests with updates on vehicle status, recommendations, costs, and expected completion times

• Work closely with technicians, parts personnel, and service management to keep repairs moving efficiently

• Obtain guest authorization for approved repairs and properly document declined services

• Review completed repairs and ensure repair orders are accurate before vehicle delivery

• Explain completed work and final charges to guests

• Follow up with guests and help build long‑term relationships

• Maintain accurate repair‑order documentation and dealership records

• Help create an exceptional guest experience from check‑in through vehicle delivery

WHAT WE'RE LOOKING FOR

• Excellent customer‑service and communication skills

• Ability to build trust and explain recommendations without creating pressure

• Strong organizational skills and attention to detail

• Ability to prioritize and manage multiple guests and repair orders at once

• Comfortable working in a busy, fast‑paced environment

• Positive attitude, strong work ethic, and dependable attendance

• Comfortable using computers, tablets, text messaging, email, and other digital communication tools

• Basic automotive knowledge or willingness to learn

• Professional appearance and communication

• Valid driver's license and acceptable driving record

• Desire to build a long‑term career with a growing organization

EXPERIENCE THAT HELPS

Previous experience as a Service Advisor, Service Writer, Service Consultant, Assistant Service Advisor, automotive salesperson, parts professional, or customer‑service professional is a plus.

Automotive dealership experience is preferred but not required for the right candidate. We are willing to train someone who brings strong communication skills, accountability, customer‑service ability, and the desire to learn.

WHAT SUCCESS LOOKS LIKE

Our strongest Service Advisors:

• Take ownership of their guests from arrival through delivery

• Communicate proactively instead of waiting for guests to call

• Present maintenance and repair recommendations confidently and clearly

• Work closely with technicians to keep the shop productive

• Follow up on declined work and future maintenance opportunities

• Pay attention to the details of every repair order

• Take pride in guest satisfaction and long‑term relationships

• Stay organized even when the service drive gets busy

BUILD YOUR CAREER WITH US

This is more than a customer‑service position. It is an opportunity to develop automotive knowledge, sales and communication skills, build relationships with guests, and create a rewarding career in the automotive industry.

If you are motivated, competitive, organized, and enjoy taking care of people, we want to meet you.

Weibel Auto Group is an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law.