Experienced Service Advisor-Nissan

McKinney Buick GMC; McKinney (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Short/Long Term Disability Insurance

Flexible Spending Accounts

401K

Great Team Environment

Diverse team to work with

Job summary

Nissan of McKinney is seeking an Experienced Service Advisor to join our team. You will own the customer’s experience in the service lane, greet vehicle owners, and explain the repair process. The role welcomes individuals new to automotive but with strong customer service, retail, or hospitality backgrounds.

We value teamwork and a commitment to outstanding customer care. Expect to work in a diverse, supportive environment with opportunities to grow within the service department.

Qualifications

• Excellent communication and interpersonal skills for customer interactions.
• Strong time management to handle drive lane flow and scheduling.
• Organized, friendly personality with professional appearance.
• Proven ability to provide concierge-level service and resolve customer inquiries.

Responsibilities

• Own the customer experience in the service lane from greeting to repair explanation.
• Coordinate with technicians for scheduling and inventory needs.
• Ensure prompt, courteous service and maintain a positive dealership impression.
• Assist customers in person or by phone to address inquiries and concerns.

Skills

Communication skills

Time management

Organized personality

Customer service

Professional appearance

Team coordination

Job description

At Nissan of McKinney, we strive to make every customer a customer for life. We are looking for an Experienced Service Advisor to join our team. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Nissan of McKinney is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What's in it for you/Benefits:

• Great Team Environment
• Diverse team to work with
• Health/Dental/Vision/Life Insurance available
• Short/Long Term Disability Insurance available
• Flexible Spending Accounts available
• 401K available

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Aptitudes:

• Ability to oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Consistently take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Desire to provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ability to ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Ability to distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen
• Proven track record of caring for customers and receiving appropriate feedback from customers regarding your service