BMW Service Advisor

BMW-Group; Freehold (NJ); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) retirement plan

Employee stock purchase plan

Paid holidays & PTO

Short and long-term disability

Life insurance

Vehicle purchase discounts

Job summary

BMW of Freehold is hiring a High Performing Service Advisor to join Lithia & Driveway's network. You will identify customer concerns, explain services, estimate costs, and coordinate repairs with technicians to ensure transparent, timely vehicle care.

We offer a robust Total Rewards package, including competitive pay, medical/dental/vision, 401(k), PTO, and employee stock purchase options. Prior high-line service advisor experience is preferred, and a valid driver's license is required to serve

Qualifications

• High-Line Service Advisor experience preferred.
• Automotive knowledge or technician background is a plus.
• Strong communication and organizational skills are essential.

Responsibilities

• Identify customer concerns and recommend appropriate solutions.
• Explain required services, costs, and estimated completion times.
• Perform vehicle walk-arounds to assess customer needs and obtain approval for services.
• Coordinate repair work with technicians and assign repair orders.
• Provide clear and accurate service estimates and communicate updates to customers.
• Deliver completed vehicles to customers promptly and follow company processes.

Skills

High-Line Service Advisor experience

Automotive knowledge

Communication skills

Organizational skills

Job description

Dealership:L0410 BMW of FreeholdBMW of FreeholdNow Hiring High Performing Service Advisors!Pay: Earning protentional $70,000–$120,000, including performance-based commissions and bonuses. Final pay varies by experience, and location.Schedule: Full-timeWhy Join Our Team?Join the team at BMW of Freehold, where ambition meets professional training and exceptional customer care. Work with cutting-edge equipment, enjoy top benefits, grow your skills, and thrive in a supportive, collaborative environment. Elevate your career with us!What You'll DoIdentify customer concerns and recommend appropriate solutions.Explain required services, costs, and estimated completion times.Perform vehicle walk-arounds to assess customer needs.Obtain customer approval for recommended services and repairs.Offer and review multi-point vehicle inspections.Provide clear and accurate service estimates.Coordinate repair work with technicians and assign repair orders.Communicate repair updates and vehicle status to customers..Deliver completed vehicles to customers promptly.Follow company customer service and communication processes throughout the service visit.What You'll BringPrevious High-Line Service Advisor experience preferredAutomotive knowledge or technician background is a plusCommunication and organizational skillsValid driver's license with acceptable driving recordOpen availability, including SaturdaysTotal Rewards($66,000 to $114,000), which includes commissions on (Commissions –Ex: "Individual Sales and/or Individual Gross Profit", "Department Net") and/or bonus opportunities such as (Bonuses –Ex: "Parts Gross Achievement, Manufacturer Approvability").Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.