SERVICE ADVISOR

MCCURLEY DEALERSHIPS; Washington (District of Columbia); On-site; USD 50,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long Term Disability

Voluntary Life

Illness

Cancer and Accident Insurance

401k with company contribution

Discounts on McCurley wear

Auto purchases

Auto parts and auto services

Job summary

McCurley Dealerships is seeking an Automotive Service Advisor in Washington, DC to lead and manage an experienced team of Technicians in a fast-paced service department. You will serve as the primary liaison between customers and technicians, identifying and selling needed repairs and maintenance.

The role requires exceptional verbal communication, proficient computer skills, and knowledge of automobile repair. At least 2 years of service writing experience is vital.

Qualifications

• Knowledge of automobile repair and maintenance is required.
• 2 years’ service writing experience is vital.
• Exceptional verbal communication skills and proficient computer skills.

Responsibilities

• Be the liaison between the customer and Service Technicians to identify and sell needed vehicle repairs and maintenance.
• Determine the need for repair and maintenance by relying on information from Technicians and customer history.
• Verify that work is properly diagnosed and performed.
• Input and maintain accurate vehicle and customer information in the system.
• Stay organized and efficient each day.
• Communicate with customers, vendors and co-workers via telephone, email and other means.
• Schedule and monitor appointments to enhance shop flow.
• Maintain a professional appearance of yourself and your work area.

Job description

Job Description

Job Description

McCurley Dealerships have a high-trust culture that attracts, retains, engages, and inspires people. Our culture consistently exceeds customer expectations by providing world-class service. We partner with our community by leading, volunteering, giving, and empowering you to do the same.

Benefits:

• Medical
• Dental
• VisionLong Term DisabilityVoluntary LifeIllness
• Cancer and Accident Insurance401k with company contributionDiscounts on McCurley wear
• auto purchases
• auto parts and auto services at all McCurley locations

Automotive Service Advisor

McCurley Subaru is searching for a Service Advisor. We are a fast-paced service department with an established clientele and we are looking for an energetic individual to lead and manage an experienced team of Technicians. Candidate must have exceptional verbal communication skills and proficient computer skills. Knowledge of automobile repair and maintenance is required. 2 years’ service writing experience is vital. Applicant must be a team player and willing to adapt to operational procedures as well as keeping an eye toward enhancing shop flow and efficiency.

Duties and Essential Job Tasks:

• Be the liaison between the customer and Service Technicians to identify and sell needed vehicle repairs and maintenance.
• Determine the need for repair and maintenance by relying on information relayed from the team of Technicians who perform thorough vehicle inspections, by questioning customers thoughtfully, and by researching vehicle history and other forms of computer information.
• Verify that work is properly diagnosed and performed.
• Input and maintain accurate vehicle and customer information in the system.
• The ability to stay organized and efficient each day.
• Use telephone, email and other means to effectively communicate with customers, vendors and co-workers.
• Schedule and monitor appointments to enhance shop flow.
• Maintain a professional appearance of yourself and your work area at all times.

Competency Statement(s)

• Accuracy – Ability to perform work accurately and thoroughly.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Honest/Integrity – Ability to be truthful and be seen as credible in the workplace.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Annual Pay ranges from $50,000.00 to $95,000.00 annually.

We are an Equal Opportunity Employer

All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.

Notice to all applicants: All McCurley Dealership locations participate in the E-Verify program to verify employment eligibility in the US.