Service Advisor Mike Shaw Subaru Greeley

Asbury Automotive Group; Greeley (CO); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Weekly Pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and fir

Job summary

Asbury Automotive Group seeks a Service Advisor to be the face of the dealership for service customers in Colorado. The role involves presenting and selling needed products and services while following the manufacturer’s maintenance schedule and maintaining customer satisfaction.

The ideal candidate has strong customer service, phone and computer skills, and is capable of building rapport with customers to promote retention and trust.

Qualifications

• Previous automotive service advisor experience heavily preferred.
• Must be at least eighteen years old.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision

Skills

Customer service

Phone skills

Computer skills

Rapport building

Sales ability

Job description

A True CAREER Opportunity! Extensive advancement opportunities!!

Compensation: $60,000 - $120,000 / Annually (Compensation can and will be based on Performance and Experience)

Mike Shaw a subsidiary of Asbury Automotive a Fortune 500 Automotive retailer with over 170 locations with 31 brands across 15 states!

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete.We have a great history of providing excellent career opportunities for individuals who want to grow within the company.

Company Benefits:

Pay and Recognition:

• Weekly Pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours

Aggressive Employee referral program with bonus opportunities

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the careand the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must be a minimumof eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Applications will be accepted until a candidate is chosen.