Service Advisor

Eide Chrysler St Cloud; Waite Park (MN); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Résumé du poste

Eide Automotive Group is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments. You will verify insurance for loaners when needed and ensure clear communication of all work and costs.

In this role you will prepare cost estimates, monitor vehicle progress, and maintain high levels of customer satisfaction while supporting a growing organization with flexible hours and benefits.

Qualifications

• Strong customer service and communication skills are required.
• Ability to identify problems quickly and report symptoms clearly.
• Willingness to learn new software and repair procedures.

Responsabilités

• Greet customers promptly and obtain vehicle information.
• Explain completed work and charges to customers.
• Prepare accurate estimates for labor and parts.
• Monitor vehicle progress and update customers throughout the day.
• Verify invoices reconcile with performed work.

Connaissances

Customer service

Communication

Problem solving

Computer skills

Adaptability

Outils

CRM software

Description du poste

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at an Eide Automotive Groupdealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Eide Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Ability to identify the problem quickly
• Proven record of achieving exceptional customer satisfaction
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.