Service Advisor

Swope Family of Dealerships; Vine Grove Junction (KY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401K with Company Match

Paid Sick Time

PTO

Holiday Pay

Job summary

Swope Family of Dealerships in Vine Grove Junction, Kentucky, seeks a dedicated Service Advisor to enhance the guest service experience. In this role, you'll greet every guest with a smile, provide maintenance advice, and communicate effectively about vehicle service timelines.

Ideal candidates should possess a High School diploma or GED, be at least 18 years old, and have a valid driver's license. Strong written and communication skills, along with a customer-focused approach, are essential for success in this role.

The position offers a range of benefits including health insurance, paid time off, 401K with company match, and more.

Qualifications

• Must have a valid driver's license.
• Must be 18 years old or older.
• Strong written and communication skills.

Responsibilities

• Greet every guest at their car with a smile.
• Advise guests on the care of their vehicles.
• Communicate with technicians for efficient workflow.
• Resolve guest concerns and questions.

Skills

Customer service skills

Communication skills

Analytical skills

Knowledge of vehicle technologies

Education

High School diploma or GED

Job description

Since 1952, the Swope Family of Dealerships has been a proud part of the Hardin County community. With over 70 years of service and multiple locations across the area, we have built more than a business – a legacy rooted in trust, integrity, and community connection.

The Service Advisor will maintain the Customer Service Index (CSI) rating as set by the dealership’s service manager and be responsible for the entire guest service experience from the service drive until the vehicle is turned back over to the guest.

• Greet every guest at their car with a smile.
• Advise guests on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications.
• Effectively communicate to the guest the timeline of repair and maintenance.
• Follow up with progress calls and/or emails to guests regarding any changes in the estimate or pick up time.
• Communicate with technicians to ensure efficient work flow.
• Document repair and maintenance changes on repair order in the approved manner.
• Resolve guest concerns and questions.
• Maintain any certifications and trainings as required by the manufacturer.

Qualifications

• High School diploma or GED.
• Must be 18 years old or older.
• Must have a valid driver's license.
• Broad knowledge of new vehicle technologies and computer skills.
• Ability to be analytical and multi‑task.
• Self‑motivated, enthusiastic presence in a team environment.
• Strong written and communication skills.
• Consistent and stable work history and work attendance.
• Professional appearance and work ethic.
• All potential employees must pass pre‑employment testing to include a background check and drug screen.

Benefits

• PTO available first of the month after 60 days of employment.
• Paid Sick Time available first of the month after 60 days of employment.
• Holiday pay starting day one.
• Wellness Reimbursement.
• Health Insurance.
• HSA – Health Savings Account with company contribution.
• 401K with Company Match.
• Vision Insurance.
• Dental Insurance.
• Company Paid Basic Life Insurance & AD&D Insurance.
• Supplemental life insurance.
• Company Paid Short Term Disability.
• Long Term Disability.
• Critical illness and Accident Coverage.
• Prepaid Legal Insurance.
• Identity Theft Protection.
• Discount Programs.
• Referral Programs.
• Employee Assistance Program.
• Pet insurance.