Service Advisor

Luthermazda; Coon Rapids (MN); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

Accident & Critical Illness

HSA/Flexible Spending

Pet Insurance

Job summary

Luther Mazda is seeking a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain repair processes, and coordinate with technicians to ensure timely, quality service.

The role welcomes applicants from customer service backgrounds and prior retail or hospitality experience could be beneficial. The position offers a commission-based pay structure with a total annual target of $42k–$110k, depending on performance and sales.

Qualifications

• Organized and customer-focused approach.
• Strong time management and multitasking abilities.
• Excellent communication with customers across channels.
• Professional, well-groomed appearance and presentation.
• Willing to undergo pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane and ensure prompt, courteous service.
• Own the customer experience and carry out tasks to leave a positive impression.
• Provide concierge support for customer inquiries via phone or in person.
• Schedule and manage technicians' time to maximize service delivery.

Skills

Organized

Friendly personality

People management

Time management

Excellent communication

Professional appearance

Clean driving record

Background check willingness

Job description

Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

$42-$110k/year (Commission-Based)

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Ensures that the daily inventory of technicians' time is consistently sold to service customers.


• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality


• Demonstrated ability to manage others


• Time management skills


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance.


• Clean driving record


• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision


• 401k with Match


• Paid Vacation


• Growth Opportunities


• Paid Training


• Family Owned and Operated


• Long Term Job Security


• Health and Wellness


• Accident & Critical Illness


• HSA/Flexible Spending


• Pet Insurance


• Employee Discounts


• State of the Art Facility


• Paid Certification


• Ongoing Certification


• OEM Certification


• Busy Shop

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.