Service Advisor - Swope CDJR

Swope Family of Dealerships; Elizabethtown (KY); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Paid Sick Time

401K with Company Match

PTO

Wellness Reimbursement

Vision Insurance

Dental Insurance

Employee Assistance Program

Pet Insurance

Job summary

Swope Family of Dealerships in Elizabethtown, KY, is seeking a dedicated Service Advisor for a full-time position. Responsibilities include managing the entire customer service experience, advising on vehicle maintenance, and maintaining high customer satisfaction ratings.

The ideal candidate will have a high school diploma, strong communication skills, and basic knowledge of vehicle technologies. The role offers benefits such as health insurance, PTO, and 401K with company match.

Qualifications

• Must be 18 years old or older.
• Must have a valid driver's license.
• Broad knowledge of new vehicle technologies and computer skills.
• Strong written and communication skills.
• Consistent and stable work history and attendance.

Responsibilities

• Maintain Customer Service Index (CSI) rating.
• Manage guest service experience from service drive to vehicle return.
• Advise guests on vehicle care per manufacturer's specifications.
• Communicate repair timeline effectively.
• Document repair changes on repair order.

Skills

Customer Service

Communication Skills

Analytical Skills

Multi-tasking

Team Environment

Education

High School diploma or GED

Job description

Job Details: Job Location: SWOPE CHRYSLER DODGE JEEP RAM INC - Elizabethtown, KY 42701. Position Type: Full Time. Job Shift: Day

The Service Advisor will:

• Maintain Customer Service Index (CSI) rating as set by dealership’s service manager.
• Responsible for the entire guest service experience from the service drive until vehicle is turned back over to the guest.
• Greet every guest at their car with a smile.
• Advise guests on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications.
• Effectively communicate to the guest the timeline of repair and maintenance.
• Follow up with progress calls and/or emails to guests regarding any changes in the estimate or pick up time.
• Communicate with technicians to ensure efficient work flow.
• Document repair and maintenance changes on repair order in the approved manner.
• Resolve guest concerns and questions.
• Maintain any certifications and trainings as required by the manufacturer.

Qualifications

• High School diploma or GED
• Must be 18 years old or older.
• Must have a valid driver's license.
• Broad knowledge of new vehicle technologies and computer skills.
• Ability to be analytical and multi-task.
• Self-motivated, enthusiastic presence in a team environment.
• Strong written and communication skills.
• Consistent and stable work history and work attendance.
• Professional appearance and work ethic.
• All potential employees must pass pre-employment testing to include a background check and drug screen

Benefits

• PTO available first of the month after 60 days of employment
• Paid Sick Time available first of the month after 60 days of employment
• Holiday pay starting day one
• Wellness Reimbursement
• Health Insurance
• HSA - Health Savings Account with company contribution
• 401K with Company Match
• Vision Insurance
• Dental Insurance
• Company Paid Basic Life Insurance & AD&D Insurance
• Supplemental life insurance
• Company Paid Short Term Disability
• Long Term Disability
• Critical illness and Accident Coverage
• Prepaid Legal Insurance
• Identity Theft Protection
• Discount Programs
• Referral Programs
• Employee Assistance Program
• Pet insurance