Service Advisor

Charperchevy; Vernon (Wyoming County); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay Plans

Medical, Dental, Vision Insurance

401(k) Plan

Paid Time Off

Short-Term Disability Insurance

Life Insurance Coverage

Career Growth

Job summary

C. Harper Auto Group in the Greater Pittsburgh Area is seeking a seasoned Service Advisor to connect customers with the service team and ensure an outstanding experience from start to finish.

You will greet customers, assess service needs, guide them with expert advice, and coordinate with technicians to deliver timely, high-quality service while upholding our standards of integrity and care.

Qualifications

• A high school diploma or equivalent.
• A valid driver’s license with a clean record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Proven experience as an Automotive Service Advisor.
• Fluency in English and strong communication skills.
• Proficiency with computers and multitasking in a dynamic environment.
• A passion for customer service and attention to detail.

Responsibilities

• Greet customers and identify their vehicle service needs.
• Build strong relationships by addressing concerns and providing expert guidance.
• Oversee quality control to ensure service excellence.
• Communicate updates to customers regarding vehicle status.
• Promote additional services and retail opportunities.
• Coordinate with technicians for timely and accurate service completion.
• Uphold ethical business practices and a professional image.

Skills

Customer service

Communication

Multitasking

Computers

Education

High school diploma

Job description

Are you a seasoned Service Advisor passionate about delivering exceptional customer service and automotive expertise? C. Harper Auto Group, a trusted name in the Greater Pittsburgh Area for over 41 years, is looking for a dedicated professional to join our team.

Why Choose C. Harper Auto Group?

At C. Harper, our employees are as important as our customers. We offer a family-oriented work culture, opportunities for career advancement, and a comprehensive benefits package to support your personal and professional growth.

Benefits Include:

• Competitive Pay Plans: Industry-leading salaried pay plans and commission percentages.
• Medical, Dental, and Vision Insurance: Includes multiple plan options and a no-cost medical insurance option for employees.
• 401(k) Plan: Annual company contributions to secure your financial future.
• Paid Time Off: Pro-rated PTO available starting on day 91.
• Short-Term Disability Insurance: Provided at no cost, with additional options through Aflac & American Fidelity.
• Life Insurance Coverage: Fully covered by the company, with buy-up options.
• Career Growth: Ample opportunities for promotion in a respected, family-owned business.

Key Responsibilities:

As a Service Advisor, you’ll be the vital link between customers and the service department, ensuring an exceptional experience from start to finish:

• Greet customers and identify their vehicle service needs.
• Build strong relationships by addressing concerns and providing expert guidance.
• Oversee quality control to ensure service excellence.
• Communicate updates to customers regarding vehicle status.
• Promote additional services and retail opportunities.
• Coordinate with technicians for timely and accurate service completion.
• Uphold ethical business practices and a professional image.

Qualifications:

To succeed in this role, you should have:

• A high school diploma or equivalent.
• A valid driver’s license with a clean record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Proven experience as an Automotive Service Advisor.
• Fluency in English and strong communication skills.
• Proficiency with computers and multitasking in a dynamic environment.
• A passion for customer service and attention to detail.

About C. Harper Auto Group:

For over four decades, C. Harper Auto Group has been a trusted family-owned business representing top automotive brands. Built on the values of honesty, integrity, loyalty, and charity, we’re dedicated to creating a workplace where employees and customers feel valued and respected.

Equal Opportunity Employer:

C. Harper Auto Group is an equal opportunity employer, committed to creating a work environment free from discrimination and harassment.