Automotive Service Advisor - Customer-Focused Career Growth

C. Harper Chevrolet - East; New Alexandria (Westmoreland County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health + Vision Insurance

401k Plan

PTO

Short-Term Disability Insurance

Life Insurance

Career growth opportunities

Job summary

C. Harper Auto Group in the New Alexandria area seeks an experienced Service Advisor to bridge customers and our service department, ensuring top-notch service from start to finish.

You will leverage your automotive service knowledge, communication skills, and attention to detail to build lasting customer relationships, oversee service quality, and promote additional services within a trusted, family-oriented environment.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver’s license with a clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Proven experience as Automotive Service Advisor.
• Fluent English communication.
• Proficient with computers and business machines.
• Customer-focused with strong problem-solving and attention to detail.

Responsibilities

• Meet with customers to understand vehicle service and repair needs, providing expert advice.
• Build strong customer relationships by delivering exceptional service and addressing concerns.
• Oversee the quality control process to ensure repairs meet high standards.
• Maintain regular communication with customers about service progress.
• Promote additional services and promotions to increase profitability.
• Supervise technicians, ensuring efficient time management and accurate parts ordering.
• Develop and document standard operating procedures to improve service efficiency.
• Uphold the company’s standards for professional image and customer service.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Computers & business machines

Job description

C. Harper Auto Group in the New Alexandria area seeks an experienced Service Advisor to bridge customers and our service department, ensuring top-notch service from start to finish.

You will leverage your automotive service knowledge, communication skills, and attention to detail to build lasting customer relationships, oversee service quality, and promote additional services within a trusted, family-oriented environment.