Service Advisor

C. Harper Auto Group; Vernon (Wyoming County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay Plans

Full Medical, Dental, and Vision

401k Plan

Pro-Rated Paid Time Off

Short-Term Disability Insurance

Life Insurance Coverage

Career Growth Opportunities

Job summary

C. Harper Auto Group is hiring seasoned Service Advisors to join our growing team across multiple locations. This role is a bridge between customers and the service department, ensuring top-notch service from start to finish.

We value a customer-first approach, solid communication, and the ability to manage multiple tasks in a family-friendly environment with over 41 years of local trust. Join a team that rewards excellence and growth.

Qualifications

• Educational background: High school diploma or equivalent.
• Driver’s license valid with a clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Proven experience as an Automotive Service Advisor with understanding of service processes.
• Fluent in English with strong written and verbal communication.
• Proficient in computer use and business machines with multitasking abilities.
• Customer-focused with a passion for service and long-term relationships.
• Strong organizational skills and attention to detail.
• Problem-solving ability in a fast-paced environment.

Responsibilities

• Interact with customers to understand service needs and advise accordingly.
• Build relationships by delivering exceptional service and addressing concerns.
• Oversee quality control to ensure repairs meet high standards.
• Provide regular updates to customers on service progress and questions.
• Promote additional services and retail promotions to maximize sales.
• Supervise technicians, manage time, and ensure timely completion.
• Help develop and document procedures to improve service consistency.
• Uphold professional image and ethical business practices.

Skills

Customer Interaction

Customer Satisfaction

Quality Control

Communication

Sales Promotions

Technician Oversight

SOPs

Professional Image

Attention to Detail

Problem-Solving

Education

High school diploma or equivalent

Job description

Are you a seasoned Service Advisor with a passion for customer service and automotive excellence? C. Harper Auto Group is seeking dedicated Service Advisors to join our growing team across multiple locations. This is an outstanding opportunity for experienced professionals to thrive in a dynamic, family-oriented environment that has been locally trusted for over 41 years.

Why Choose C. Harper Auto Group?

At C. Harper, we value our employees as much as our customers. We offer a supportive work environment, opportunities for career advancement, and a comprehensive benefits package designed to support your personal and professional growth.

Benefits Include:

• Competitive Pay Plans: Industry-leading salaried pay and commission structures, rewarding you for meeting and exceeding service goals.
• Full Medical, Dental, and Vision Insurance: With a medical plan option available at no cost to employees.
• 401k Plan: Featuring an annual company contribution to help secure your financial future.
• Pro-Rated Paid Time Off: Available starting on your 91st day, ensuring work-life balance.
• Short-Term Disability Insurance: Provided at no cost, with additional options available through Aflac & American Fidelity.
• Life Insurance Coverage: Fully covered by the company, with buy-up options available.
• Career Growth Opportunities: As part of a respected, family-owned business, you’ll have ample opportunities for promotion and professional development.

Key Responsibilities:

As a Service Advisor at C. Harper Auto Group, you’ll serve as the bridge between our customers and the service department, ensuring every customer receives top-notch service from start to finish.

• Customer Interaction: Engage with customers to understand their vehicle service needs, providing expert advice.
• Customer Satisfaction: Build strong relationships by delivering exceptional service and addressing concerns to ensure satisfaction.
• Quality Control: Oversee quality control processes to ensure all repairs and services meet high standards.
• Communication: Provide regular updates to customers on the progress of their service and address any questions.
• Sales & Promotions: Maximize sales by promoting additional services and retail promotions.
• Technician Oversight: Supervise technicians, manage time efficiently, order parts accurately, and ensure timely job completion.
• Standard Operating Procedures: Help develop and document procedures to enhance service consistency.
• Professional Image: Uphold C. Harper’s standards for ethical business practices and professionalism.

Qualifications:

• Educational Background: High school diploma or equivalent.
• Driver’s License: Valid driver’s license with a clean driving record.
• Accredited Training: Completion of training in service advisor skills, customer satisfaction, and quality control.
• Experience: Proven experience as an Automotive Service Advisor with a deep understanding of automotive service processes.
• Communication Skills: Fluent in English, with strong written and verbal skills.
• Technical Proficiency: Proficient in computer use and business machines, with effective multitasking abilities.
• Customer Focus: Passion for providing outstanding customer service and building long-term relationships.
• Attention to Detail: Strong organizational skills and attention to detail.
• Problem-Solving: Ability to think critically and solve problems in a fast-paced environment.

About C. Harper Auto Group

C. Harper Auto Group is a family-owned business with over 41 years of success, representing brands including Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. Our core values of honesty, integrity, loyalty, and charity have been the foundation of our success. At C. Harper, we treat employees and customers like family, creating a work environment where everyone feels valued and respected.

Equal Opportunity Employer

C. Harper Auto Group is an equal opportunity employer. We are committed to a work environment free from discrimination and harassment and provide equal opportunity to all applicants and employees.