Service Advisor

wilkinsrv; Town of Cicero (NY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

PTO and Sick Time

Voluntary Benefits

Employee Referral Program

Employee Discount

RV Borrowing Program

Job summary

Wilkins RV is seeking a Service Advisor to manage the full customer service experience from appointment scheduling to final billing, ensuring satisfaction and repeat business. You will greet customers, assess needs, promote services, and coordinate cost estimates and orders with the shop team.

The role emphasizes professional communication, a positive attitude, and proactive engagement to exceed expectations in a fast-paced dealership environment.

Qualifications

• Minimum of 2 years of customer service experience preferred.
• Motivated individual who enjoys a fast-paced environment.
• Professional appearance and demeanor.
• Strong communication skills.
• Positive attitude and strong work ethic.

Responsibilities

• Oversee the entire customer service experience from appointment to final bill.
• Greet customers and establish positive rapport.
• Assist customers in determining needs; promote products accordingly.
• Estimate cost of repair and prepare itemized service order.
• Initiate service orders, obtain customer signature, and close when completed.
• Develop a thorough understanding of products and services.
• Identify sales opportunities and promote additional services.
• Maintain communication with customers and follow up after work is completed.

Skills

Customer Service

Sales Opportunities

Communication Skills

Professional Appearance

Work Ethic

Professional Conduct

Job description

Company: Wilkins Recreational Vehicles
Job Title: Service Advisor

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.

Salary Range:

• $50,000.00 - $80,000.00 (commensurate with experience).
• Eligible for bonus program.

Benefits:

• Medical, Dental, and Vision Insurance with multiple options.
• 401K and EmployerMatching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

Job Description:

• Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
• Greets, establishes, and maintains a positive rapport with customers,
• Assists customers in determining needs; promotes our products, accordingly,
• Estimates cost of repair and prepares itemized service order,
• Initiates service orders, secures customer’s signature, and closes when completed,
• Develops a keen understanding of all of our products and services,
• Understands effective service sales processes and actively seeks sales opportunities,
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction,
• Understands customer’s needs, committed to exceed customer expectations every day,
• Complies with all company policies and procedures.

Job Requirements:

• A minimum of 2 years’ experience in a customer service role is preferred but not required,
• Motivated individual who enjoys working in a fast-paced environment,
• Professional appearance,
• Strong communication skills,
• Positive attitude,
• Strong work ethic,
• Professional conduct.

We are the #1 RV Dealer in New York State!

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.