Parts Retail Specialist

wilkinsrv; Brewerton (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401K with Employer Matching Program

PTO and Sick Time

Voluntary Benefit Program

Employee Referral Program

Employee Discount

RV Borrowing Program

Job summary

Wilkins Recreational Vehicles in New York state is seeking a Parts Retail Specialist to join an award-winning team. You will manage the parts counter and guide customers from appointment to final bill, delivering friendly, knowledgeable service.

Salary ranges from $60,000 to $80,000 annually with medical, dental, vision, 401(k) with employer matching, PTO, sick time and other benefits. The ideal candidate communicates well, stays motivated in a fast-paced environment, and upholds our high

Qualifications

• Minimum 2 years of experience preferred but not required.
• Motivated in a fast-paced environment.
• Professional appearance.
• Strong communication skills.
• Positive attitude and strong work ethic.

Responsibilities

• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs; promotes our products, accordingly.
• Ability to run the parts counter.
• Estimates cost of repair and prepares itemized service order.
• Initiates service orders, secures customer’s signature, and closes when completed.
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Skills

Customer service

Sales

Communication

Professionalism

Team player

Job description

Company: Wilkins Recreational Vehicles

Job Title: Parts Retail Specialist

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.

Salary Range:

• $60,000.00-$80,000.00 Annually.

Benefits:

• Medical/Dental/Vision Insurance
• 401K with Employer Matching Program
• PTO and Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

Job Description:

• This position oversees the entire customer service/parts experience from the point of setting the appointment to finalizing of the customer bill.

Job Responsibilities:

• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs; promotes our products, accordingly.
• Abilityto run the parts counter.
• Estimates cost of repair and prepares itemized service order.
• Initiates service orders, secures customer’s signature, and closes when completed.
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Position Requirements:

• A minimum of 2 years’ experience is preferred but not required,
• Motivated individual who enjoys working in a fast-paced environment,
• Professional appearance,
• Strong communication skills,
• Positive attitude,
• Strong work ethic,
• Professional conduct.

#1 RV Dealer in New York

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.