Entry-Level Management

wilkinsrv; Austin (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Wages

Medical/Dental/Vision Insurance

401K/401K Matching Program

PTO/Sick Time

Voluntary Benefit Program

Employee Referral Program

Employee Discount

RV Borrowing Program

Job summary

Wilkins Recreational Vehicles in New York is seeking a hands-on Managerial Customer Service Lead to oversee the full service experience from appointment through final bill. You will greet customers, build rapport, determine needs, promote products, and guide service sales opportunities.

The role requires a professional appearance, strong communication, and a proactive attitude in a fast-paced environment. You’ll lead a team to exceed customer expectations while maintaining policy compliance and

Qualifications

• Minimum 2 years’ managerial experience preferred.
• Motivated in a fast-paced environment.
• Professional appearance and conduct.
• Strong communication skills.
• Positive attitude and work ethic.
• Team leadership and collaboration.

Responsibilities

• Oversees the entire customer service experience from appointment to final bill.
• Greets customers and establishes positive rapport.
• Assists customers in determining needs and promotes products.
• Estimates repair costs and prepares service orders.
• Initiates service orders, secures signatures, and closes jobs.
• Develops product knowledge across services.
• Seeks service sales opportunities and maintains communication with customers.
• Follows up after work to ensure satisfaction and compliance.

Skills

Managerial experience

Customer service

Sales awareness

Communication

Professionalism

Work ethic

Job description

Company:

Wilkins Recreational Vehicles

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.

Salary Range:

• $60,000.00 - $80,000.00

Benefits:

• Competitive Wages
• Medical/Dental/Vision Insurance
• 401K/401K Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

Job Description:

• Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs; promotes our products, accordingly.
• Estimates cost of repair and prepares itemized service order.
• Initiates service orders, secures customer’s signature, and closes when completed.
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Job Requirements:

• A minimum of 2 years’ experience in a managerial role is preferred but not required,
• Motivated individual who enjoys working in a fast-paced environment,
• Professional appearance,
• Strong communication skills,
• Positive attitude,
• Strong work ethic,
• Professional conduct.

#1 RV Dealer in New York

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.