Entry-Level Management

Wilkins RV; Town of Riga (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Wages

Medical/Dental/Vision Insurance

401K/401K Matching Program

PTO/Sick Time

Voluntary Benefit Program

Employee Referral Program

Employee Discount

RV Borrowing Program

Job summary

Wilkins Recreational Vehicles in New York is seeking a capable customer service manager to oversee the end-to-end service experience, from scheduling and greeting to finalizing the customer bill. You will assess customer needs, promote our RV products accordingly, and maintain a positive rapport with clients.

You will estimate repair costs, initiate service orders, and ensure clear communication with customers to exceed expectations.

Qualifications

• Minimum of 2 years in a managerial role is preferred but not required.
• Motivated to work in a fast-paced environment.
• Professional appearance and strong work ethic.

Responsibilities

• Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs; promotes our products, accordingly.
• Estimates cost of repair and prepares itemized service order.
• Initiates service orders, secures customer’s signature, and closes when completed.
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Skills

Customer service

Leadership

Communication

Job description

Company: Wilkins Recreational Vehicles

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We’re looking for employees who can make a difference, because we believe an innovative team can accomplish anything.

Salary Range:

• $60,000.00 - $80,000.00

Benefits:

• Competitive Wages
• Medical/Dental/Vision Insurance
• 401K/401K Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

Job Description:

• Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs; promotes our products, accordingly.
• Estimates cost of repair and prepares itemized service order.
• Initiates service orders, secures customer’s signature, and closes when completed.
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Job Requirements:

• A minimum of 2 years’ experience in a managerial role is preferred but not required,
• Motivated individual who enjoys working in a fast-paced environment,
• Professional appearance,
• Strong communication skills,
• Positive attitude,
• Strong work ethic,
• Professional conduct.

#1 RV Dealer in New York

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.