Service Manager

wilkinsrv; Town of Cicero (NY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K and employer match

Paid time-off and sick time

Voluntary benefit program

Employee referral program

Employee discount

RV Borrowing Program

Job summary

Wilkins RV in Cicero, NY is seeking a Service Manager to lead the service department, drive profitability, and deliver outstanding customer experiences for families planning adventures. The role focuses on building a high performing team of Technicians, Service Advisors, Porters, and Detailers while managing P&L and labor costs.

You will foster a culture of development and retention, maintain vendor relations, and ensure a safe, efficient shop.

Qualifications

• Experience managing more than 10 people in a fast-paced environment.
• Proven ability to ensure customer satisfaction and profitability.
• Strong written and verbal communication skills.
• Proficiency in a dealership software system.
• MS Office (Word, Excel, Outlook) proficiency.
• Ability to read and analyze P&L reports.
• Valid driver's license. NY State Inspection License a Plus!

Responsibilities

• Ensure a consistently high level of internal and external customer satisfaction throughout the service department.
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control.
• Build a high performing team of Technicians, Service Advisors, Porters, and Detailers through continual associate development and best hiring practices.
• Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy.
• Create and maintain strong working relationships with external vendors.
• Meet or exceed monthly budget projections.
• Maintain a safe and functional working environment.

Skills

People management

Customer service

Communication

MS Office

Tools

Dealership software

Job description

Company: Wilkins RV
Location: Cicero, NY
Position: Service Manager
Are you a Dynamic Leader? Are you looking for a career, with growth potential? Do you love the outdoors, and providing families with an opportunity to make endless memories? Read on!

Salary Range:

• $60,000.00-$100,000.00 annually.

Benefits:

• Medical, dental and vision insurance
• 401K and employer match
• Paid time-off and sick time
• Voluntary benefit program
• Employee referral program
• Employee discount
• RV Borrowing Program

Job Responsibilities

• Ensure a consistently high level of internal and external customer satisfaction throughout the service department,
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control
• Build a high performing team of Technicians, Service Advisors, Porters, and Detailers through continual associate development and best hiring practices,
• Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy,
• Create and maintain strong working relationships with external vendors,
• Meet or exceed monthly budget projections,
• Maintain a safe and functional working environment.

Position Requirements

• Experience managing more than 10 people in a fast-paced environment strongly preferred,
• Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment,
• Strong written and verbal communication skills,
• Proficiency in a dealership software system,
• Intermediate or better skills in MS Office (Word, Excel, Outlook),
• Ability to read and analyze P&L reports,
• Valid driver's license.
• NY State Inspection License a Plus!

We are the #1 RV Dealer in NYS!