Front End Customer Service

Wilkins Recreational Vehicles; Village of Churchville (NY); Sur place; USD 24 796 - 27 552; Plein temps

Résumé du poste

A leading RV dealership located in New York is seeking a Customer Experience Coordinator to join their award-winning team. The ideal candidate will greet customers warmly, provide excellent service, and assist with incoming vehicle coordination. Candidates should possess strong interpersonal skills, be detail-oriented, and capable of multitasking. This full-time role offers a salary range of $18.00 to $20.00 per hour, along with opportunities for long-term growth within the company.

Qualifications

• Strong interpersonal skills capable of professional interaction.
• Dependable and organized with attention to detail.
• Comfortable multitasking in a busy environment.

Responsabilités

• Greet and welcome incoming customers warmly.
• Direct customers to the right team member with care.
• Answer phone calls promptly and professionally.
• Coordinate check-ins for incoming vehicles.
• Provide administrative support to ensure smooth operations.

Connaissances

Interpersonal skills

Detail-oriented

Organizational skills

Customer-first mindset

Description du poste

Company: Wilkins Recreational Vehicles
Job Title: Customer Experience Coordinator – Full Time

We believe talent makes a difference! Join an award-winning team offering excellent earning potential and opportunities for long-term growth, including a leadership team that values your professionalism, customer focus, and attention to detail. We're looking for team members who create outstanding first impressions—because we know exceptional experiences begin at the front desk.

Salary Range:

$18.00 – $20.00/hour

Job Duties:

• Greet and welcome all incoming customers in a warm, friendly, and professional manner—creating a positive first impression and helping set the tone for an exceptional experience.
• Provide excellent front-line customer service by directing customers to the appropriate team member or department with confidence and care.
• Promptly and professionally answer incoming phone calls, ensuring accurate information is provided or calls are routed appropriately.
• Support the coordination and check-in process of all incoming new vehicles, working closely with both sales and service departments. Complete associated paperwork and input vehicle information accurately into our system.
• Serve as a helpful administrative resource for the entire Wilkins RV team—keeping our operations running smoothly and efficiently.

Requirements:

• Strong interpersonal skills with the ability to warmly and professionally interact with customers and colleagues.
• Dependable, detail-oriented, and organized with a customer-first mindset.
• Capable of effectively handling multiple calls and tasks in a fast-paced environment while maintaining a positive attitude.
• Saturday and Evening availability

#1 RV Dealer in New York
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania.