Service Advisor

The Tamaroff Group; Southfield (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

The Tamaroff Group in Southfield, MI is seeking a Service Advisor to deliver exceptional customer service in the automotive service department. You will work closely with customers to understand needs, explain maintenance options, and guide them through the service process to ensure satisfaction.

Ideal candidates have prior service-advisor or related experience, strong communication skills, and the ability to build lasting customer relationships.

Qualifications

• Previous experience as a service advisor, customer service representative, or in a similar role, preferably in the automotive industry.
• Experience in building relationships and resolving customer concerns.
• Excellent communication and interpersonal skills.
• Ability to understand and explain technical vehicle information to customers.
• Goal-oriented with the ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Basic understanding of automotive services, repairs, and maintenance is a plus.

Responsibilities

• Greet and engage customers in the service department, schedule and coordinate services.
• Provide detailed information about maintenance and repairs to help customers decide.
• Guide customers through the service process from check-in to explaining work performed.
• Cultivate lasting relationships to ensure repeat business and referrals.
• Work toward service goals, ensuring timely, efficient, and accurate service delivery.
• Collaborate with the service team, technicians, and management to meet customer needs.
• Follow up on completed services and future maintenance to maintain relationships.

Skills

Customer service

Communication

Problem solving

Relationship building

Organizational skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

30+ days ago Requisition ID: 1062

The Role

We’re on the lookout for a motivated Service Advisor to join our team and provide exceptional service to our customers. In this role, you’ll work closely with customers to understand their service needs, provide expert guidance, and ensure a smooth service experience. If you're passionate about customer service, enjoy problem-solving, and have a knack for building relationships, we want you on our team!

What You'll Do

• Customer Interaction: Greet and engage customers in the service department, understand their vehicle concerns, and assist them in scheduling and coordinating services.
• Service Knowledge: Provide customers with detailed information about vehicle maintenance, repair services, and recommended service schedules, ensuring they make informed decisions.
• Service Process: Guide customers through the service process, from the initial check-in to explaining the work completed, ensuring their satisfaction with every step.
• Build Relationships: Cultivate lasting relationships with customers through excellent service, ensuring repeat business and referrals.
• Meet Service Goals: Work towards individual and team service goals, ensuring timely, efficient, and accurate service delivery.

Team Collaboration: Collaborate with the service team, technicians, and management to meet customer needs, ensuring quality service and timely delivery.

Follow Up: Maintain communication with customers, following up on completed services, upcoming maintenance, and future service needs to maintain strong customer relationships.

Qualifications

• Experience
  • Previous experience as a service advisor, customer service representative, or in a similar role, preferably in the automotive industry.
  • Experience in building relationships and resolving customer concerns.
• Skills
  • Excellent communication and interpersonal skills.
  • Ability to understand and explain technical vehicle information to customers.
  • Goal-oriented with the ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Basic understanding of automotive services, repairs, and maintenance is a plus.
• Competitive salary with commission incentives

About the Company

The Tamaroff Group, a respected name in the automotive industry for over 50 years, is always looking for talented individuals to join our team. With a commitment to customer satisfaction, innovation, and community involvement, we offer a dynamic and supportive work environment where you can grow and thrive. If you're passionate about the automotive industry and looking for a company that values its employees, now is the perfect time to become a part of our legacy. Join us and be a part of a team dedicated to excellence!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.