Parts Advisor

The Tamaroff Group; Southfield (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Commission incentives

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

The Tamaroff Group in Southfield, MI is seeking a dedicated Parts Advisor to support customers and technicians with accurate parts sourcing and efficient service.

You will greet customers at the counter, identify needs, and manage orders while maintaining organized inventory and strong vendor relationships. A focus on communication and detail will help drive reliable, repeat business.

Qualifications

• Previous experience as a parts adviser, counterperson, or in a similar customer service role, preferably in the automotive industry.
• Experience identifying parts and assisting customers with parts-related questions.

Responsibilities

• Greet and assist customers at the parts counter, understand their parts needs, and provide accurate information and recommendations.
• Identify, source, and supply the correct parts for both retail customers and technicians using catalogs, inventory systems, and vendor resources.
• Process parts orders, manage special orders, and ensure timely follow-up on order status, backorders, and deliveries.
• Help maintain proper inventory levels, conduct stock checks, and ensure parts are organized, labeled, and stored correctly.
• Foster strong relationships with customers, vendors, and internal departments to support repeat business and smooth operations.
• Work toward individual and team parts sales goals by promoting recommended accessories, maintenance items, and seasonal parts.
• Work closely with technicians, service advisors, and management to ensure accurate parts availability and efficient workflow.
• Maintain communication with customers regarding order status, pricing, returns, and future parts needs.

Skills

Customer service

Communication

Automotive parts knowledge

Organization

Teamwork

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Advisor

Southfield, MI, US

The Role

We’re looking for a motivated Parts Advisor to join our team and deliver exceptional support to both customers and technicians. In this role, you’ll assist customers with parts inquiries, source and supply the correct parts, and ensure an efficient and accurate parts process. If you're passionate about customer service, enjoy problem-solving, and have strong attention to detail, we want you on our team!

What You’ll Do

• Customer Interaction: Greet and assist customers at the parts counter, understand their parts needs, and provide accurate information and recommendations.
• Parts Expertise: Identify, source, and supply the correct parts for both retail customers and technicians using catalogs, inventory systems, and vendor resources.
• Order Management: Process parts orders, manage special orders, and ensure timely follow-up on order status, backorders, and deliveries.
• Inventory Support: Help maintain proper inventory levels, conduct stock checks, and ensure parts are organized, labeled, and stored correctly.
• Build Relationships: Foster strong relationships with customers, vendors, and internal departments to support repeat business and smooth operations.
• Sales & Goals: Work toward individual and team parts sales goals by promoting recommended accessories, maintenance items, and seasonal parts.
• Team Collaboration: Work closely with technicians, service advisors, and management to ensure accurate parts availability and efficient workflow.
• Follow Up: Maintain communication with customers regarding order status, pricing, returns, and future parts needs.

Qualifications

Experience

Previous experience as a parts advisor, counterperson, or in a similar customer service role, preferably in the automotive industry.

Experience identifying parts and assisting customers with parts-related questions.

Skills

Excellent communication and customer service skills.

Ability to understand and explain automotive parts and components.

Strong organizational skills and attention to detail.

Goal-oriented with the ability to work independently and as part of a team.

Basic knowledge of automotive systems and parts is a plus.

• Competitive salary with commission incentives
• Benefits package including medical, dental, vision, and 401(k)

About the Company

The Tamaroff Group, a respected name in the automotive industry for over 50 years, is always looking for talented individuals to join our team. With a commitment to customer satisfaction, innovation, and community involvement, we offer a dynamic and supportive work environment where you can grow and thrive. If you're passionate about the automotive industry and looking for a company that values its employees, now is the perfect time to become a part of our legacy. Join us and be a part of a team dedicated to excellence!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.