Service Advisor

David Wilson Automotive Group; Huntington Beach (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

David Wilson Automotive Group is seeking a service advisor in Huntington Beach to greet customers, document service needs, and guide them through estimates and timelines. You will coordinate with technicians, monitor progress, and ensure a positive, accurate service experience from arrival to completion.

The role requires strong communication, organization, and the ability to explain technical information in customer-friendly terms.

Qualifications

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Responsibilities

• Greet customers promptly and professionally, creating a welcoming experience.
• Listen to customer concerns, document service needs accurately, and communicate them clearly to the service team.
• Explain recommended services, timelines, and estimates in a clear and customer-friendly manner.
• Coordinate repair and maintenance activities with technicians and other internal teams.
• Monitor service progress and provide timely updates to customers regarding their vehicles or equipment.
• Review completed work with customers, answer questions, and ensure satisfaction with service outcomes.
• Handle scheduling, service orders, and related administrative tasks with accuracy and attention to detail.
• Support billing, invoicing, and payment processes as needed.
• Maintain accurate records and uphold company standards for quality and customer service.
• Resolve customer concerns professionally and escalate issues when appropriate.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Team player

Problem solving

Tools

Service software

Scheduling systems

Job description

Position Overview

We are seeking a customer-focused, organized, and professional individual to join our team in a service advisory role. In this position, you will serve as the main point of contact for customers, helping to ensure a smooth, efficient, and positive service experience from arrival to completion. The ideal candidate communicates clearly, manages multiple priorities effectively, and works well in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally, creating a welcoming experience.
• Listen to customer concerns, document service needs accurately, and communicate them clearly to the service team.
• Explain recommended services, timelines, and estimates in a clear and customer-friendly manner.
• Coordinate repair and maintenance activities with technicians and other internal teams.
• Monitor service progress and provide timely updates to customers regarding their vehicles or equipment.
• Review completed work with customers, answer questions, and ensure satisfaction with service outcomes.
• Handle scheduling, service orders, and related administrative tasks with accuracy and attention to detail.
• Support billing, invoicing, and payment processes as needed.
• Maintain accurate records and uphold company standards for quality and customer service.
• Resolve customer concerns professionally and escalate issues when appropriate.

Qualifications

• Previous experience in customer service, advisory, or a related client-facing role preferred.
• Strong communication and interpersonal skills.
• Excellent organization, multitasking, and time-management abilities.
• Ability to explain technical information in a clear and approachable way.
• Comfortable working with service software, scheduling systems, and basic office tools.
• Detail-oriented with a commitment to accuracy and follow-through.
• Professional demeanor and a customer-first mindset.
• Ability to work effectively both independently and as part of a team.

Preferred Attributes

• Experience in an automotive, equipment, or similar service environment.
• Familiarity with estimates, work orders, invoicing, or repair coordination.
• Ability to remain calm and solution-oriented in a busy environment.
• Strong relationship-building skills and a positive attitude.

What We Offer

• A supportive and collaborative team environment.
• Opportunities to develop professionally and grow your skills.
• A customer-focused culture that values quality and service excellence.
• Competitive compensation and benefits, based on experience and qualifications.

Equal Opportunity Commitment

We are committed to creating an inclusive workplace where all individuals are treated with respect and have equal opportunity to succeed. We welcome applicants from all backgrounds and experiences.